Troy's Florist - Madison, Georgia did not deliver the floral arrangement ordered. Madison Georgia

Troy's Florist purports to have a business in Madison, Georgia; however,  it does not, as we have learned.  The base for this business is in New Jersey.    We ordered flowers, for a funeral,  and flowers (weeds) were delivered but, needless to say,  it was not what we ordered. 

After seeing what was delivered,  we call "the florist" and were  told it was at their disgression to make substitutes.   That seems to be the key word, "substitutions" because everyone, including our bank, Regions, is stuck on that word. Having to explain that substitution  does not mean, change they're at liberty to change the complete order.  

What is the point in specifying a floral arrangement, if they can give you what they want? Nothing, and I mean nothing was comparable to what we ordered and what was delivered. There was a list of flowers for this floral arrangement and we did not receive it. After emailing with them,  they told us they are no longer using the florist who delivered our flowers. That was a surprise, since we assumed Troy's Flowers delivered the flowers. They also offered a 10% refund and we refused.