Report: #184165

Complaint Review: Tru Genix Hoodia

  • Submitted: Thu, March 30, 2006
  • Updated: Thu, March 30, 2006
  • Reported By: Highlands Ranch Colorado
  • Tru Genix Hoodia
    South Jordan, Utah

Tru Genix Hoodia - eFitness Clubhouse ripoff huge scam very shady beware South Jordan Utah *EDitor's Suggestions on how to get your money back into your bank account!

Show customers why they should trust your business over your competitors...

I ordered a trial sample of hoodia because I saw something about it on 60 minutes. The free trial was a one week supply and I only had to pay the hipping and handling which came to 8.97. First of all it did not curb my appetite at all so it doesn't work second of all 1 month later I get a big bottle of this stuff in the mail I didn't order and a charge on my credit card of 46.90.

I called the company to tell them I didn't order any more of the product and they said that it was in the terms and conditions of my order. I guess when you order the "freebie" you are put in a program that you didn't want to be in. I asked to be removed from the program and for a refund. I was told that I could not have a refund but they would cancel my account and told me how to do this (all of which I had to do on line).
I am mad but I figure lesson learned always read the small print.

Then I get my credit card statement and their is a charge for 28.97 for E Curves (what) I am thinking what is going on I never even heard of this company.

I call the 1-800 number on my credit statement and what a surprise it is the same company that sent me the hoodia. Not only did they enroll me in a monthly supply of Hoodia that I didnt want they also enrolled me in the e curve program UGH!

I am furious and call the company and once again I am told that they will not refund my money. Any reputable company would give you your money back if you where enrolled in something you knew nothing about. This is a huge scam and the people that work there and own the company belong in jail. I work hard for my money and now I have over 75 dollars worth of charges on my credit card I didn't want or need please do not order any "free trials" they are not free and end up costing more than a membership to a reputable gym. In the future I will be much more careful Please do not make the same mistake I did this company is SHADY!!! if I have any future charges there will be heads a rollin good luck people us honest folks got to stick together.

Highlands Ranch, Colorado

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off & Author of

Don't let them get away with it.
Make sure they make the Rip-off Report!

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
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This report was posted on Ripoff Report on 03/30/2006 05:16 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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