ED Magedson – Founder
True Accord400 Page st #108 San Francisco, California USA
True Accord Hurt a Client By Violating the Fair Debt Collection Practices Act San Francisco California
This is a complaint about True Accord, a California-based debt collection agency, run by people who do not understand the law pertaining to collecting debts, that's #1 client appears to be Odesk, Inc., the well-known free-lance network service. Their unprofessional and possibly illegal conduct made a long-term client's life miserable which undermined my credibility as a project manager.
Odesk has now acknowleged that they made a mistake and accidentally sent the client's name to True Accord Debt Collection Services in error, but here's what they put her through. Rather than sending a debt collection notice through the mail, as any reputable debt collection firm would do so someone could respond to it professionally, True Accord sent the client an unprofessional-looking e-mail saying she owed Odesk the hefty sum of $40 and needed to pay the debt to them rather than Odesk, Inc.
She forwarded the e-mail to me and I assumed it was a phishing attempt as most 8th-graders could create a better e-mail template than what True Accord was shooting out. However, the e-mails continued even after the client blocked the weird e-mail/IP address address they were coming from so she sent a message to Odesk inquiring about the matter. After being an Odesk client for more than 4 years, she received a rude reponse from a rep. saying that True Accord was a legitimate collection agency and she would have to resolve this issue with them not Odesk.
The client's attorney was able to resolve the issue with True Accord and Odesk but this story reflects poorly on both companies even though this complaint is about True Accord. Odesk should hire a repubable debt collection company and take seriously a complaint from a solid long-term customer instead of blowing her off.
Per the Fair Debt Collection Practices Act, True Accord was required to validate the debt after my client e-mailed them back saying she didn't owe Odesk money. Instead of doing that they sent repeated e-mails demanding the $40 and simply claimed that Odesk was insisting that the client had a legitimate debt.
That's not validating a debt, True Accord and I'm encouraging the client to sue you for violating the Fair Debt Collection Practices Act if you pull that stunt with anyone else.
In addition, trying to collect debts by e-mail is impossible to do professionally and ethically even if it's not outright forbidden by the Fair Debt Collection Practices Act, which was written in the 1970s before we had fax machines, much less e-mail.
In my opinion, True Accord should not be a licensed debt collection agency and I urge anyone who gets an e-mail from them to immediately file a complaint with the Attorney General of your state and California, where True Accord is supposedly located.
There will be no reply to any rebuttal from True Accord. They have taken up enough of my time.
This report was posted on Ripoff Report on 08/07/2013 05:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/true-accord/san-francisco-california-94102/true-accord-hurt-a-client-by-violating-the-fair-debt-collection-practices-act-san-francis-1073983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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