Report: #362489

Complaint Review: True Credit .com / Trans Union Credit Bureau

  • Submitted: Wed, August 13, 2008
  • Updated: Wed, August 13, 2008
  • Reported By: Austin Texas
  • True Credit .com / Trans Union Credit Bureau

True Credit .com / Trans Union Credit Bureau Deceptive Trade Pratices by ,TransUnion Nationwide

Show customers why they should trust your business over your competitors...

I purchased credit monitoring services from some time ago and had noticed that the credit scores they reported from Equifax and Experian credit bureau's were not consistent with the credit scores reported directly on Equifax and Experian. Every time I compared the credit scores reported on to the direct credit scores reported on Equifax and Experian I noticed a distinct pattern that became common issue. The credit scores reported by appeared to be OLD credit reports from previous months which had a negative effect on my credit score reported.

I contacted numerous times in an attempt to address this concern but each and every time, with out exception, I received the same response, "We report the credit information that the reporting agency provides to us", which apparently is OLD information based on the credit score report provided directly by Equifax and Experian. I requested to speak to a supervisor each time and was transferred to another customer service representative who WOULD NOT provide their official title, which clearly means that they were not a supervisor at all! I then asked for a number to Trans Union corporate office and the CSR's refused to provide this information stating that company policy prevented them from doing so.

Finally, I said ENOUGH IS ENOUGH and requested that my membership be cancelled and not renewed. I asked the CSR to email confirmation of this membership termination to me and again the CSR refused to do so stating the same reason, company policy prevented them from doing so.

BOTTOM LINE - DO NOT CONDUCT BUSINESS WITH or Transition. Equifax and Experian both offer credit monitoring services at a lower cost and they are much more concerned with maintaining membership to their respective credit monitoring services. End result is that you will not get RIPPED OFF and your frustration and cost will be significantly lower!

Austin, Texas
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This report was posted on Ripoff Report on 08/13/2008 12:54 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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