TrustedHousesitters.com Awful customer service

This site is awful. Its the only one which charges homeowners to start (apparently due to their great customer service). My house was trashed by one of their sitters and they told me there was nothing I could do apart from leave a bad review. I did, they then asked me to change it when the sitter complained. She had a list of excuses and denials, which they took seriously. This turned into an awful dispute- the last thing you want when you are already upset that your home was used. Valuable plate (over 300GBP) smashed and thrown out, cats urinated in bedroom, total mess. Now every time I use a house sitter again I will be anxious while I am away. 
I would have left it at the review- but they didn't respect my right to do that. In fact, they implied I had not used the site properly. That is not what they would have said had they actually SEEN my flat. 
On top of that, they were extremely patronising. I was- obviously- very angry at the house sitter, and based on private emails between her and I, they told me publicly that 'they are sure both parties learnt something about getting a more positive outcome in future'. 
I learnt not to use trustedhousesitters.com. 
Seriously. Don't use this site. They don't care about you or your house, they only care about your cash.