Tuition Management Systems Tuition money from college student stolen for big business Warwick Rhode Island

Smart Tuition implements a follow up program to help get parents back on track.  We deeply regret any situation that you may feel unfairly associated a fee and our weekly phone calls and emails with your account. Smart provides families a courtesy waiver to every family and unlimited waivers if the lateness was due to a mail delay, online banking transfer (which converts to a paper check and is mailed to us not transferred to us immediately as some may expect), medical emergency, or an error on our part.  I can immediately authorize any fees waived immediately if you contact us today, to let us know.  

We process checks and money orders delivered by mail Monday-Friday (excluding federal holidays). Mail is collected at our lock box five times a day to ensure payments are processed the day we receive them and are then posted to your Smart Tuition account the next business day. With over 10,000 payments processed each day, I can assure you there is a streamlined process in place. Smart Tuition would never sit on payments to cause someone to be late. In fact, the opposite is true, which is why we offer three immediate payment options (web, phone & Auto-debit). We recently launched a pay-in-person feature that instantly updates your account when you pay at 7-11 or Ace Cash locations (more than 15,000 across the country). Unfortunately, payments sent through U.S.P.S. are subject to possible delivery delays, whether its due to weather conditions, federal holidays, or their own internal process. 

Smart Tuition waives a significant percentage of its follow-up fees but charges them in conjunction with your schools set late fee to make sure that your school's delinquencies are kept to a minimum.  As you may know, many non-public schools have been closed in the last few years and non-payment of tuition is one of the largest contributing factors.  Our intentions are good, and clearly if you had every intention of paying on time we will always refund you that fee.

Melissa Severino
Parent Advocate
(866) 873-9772 ext 1
Email:  parentadvocate@smartuition.com