Complaint Review: Tuners Depot Inc.
Tuners Depot Inc. BEWARE: They send out faulty products,avoid returns, phone calls and emails. Fullerton California
*Consumer Suggestion: Tunerdepot needs to answer phone and VM
*UPDATE Employee ..inside information: Item was 2 YEARS old, not 3 days old
This company is terrible. I ordered a set of headlamps with HID bulbs and after installing them by a professional on the second day they started fogging,on the 3rd day the HID on the passenger side went out. I called right away and was told to send back the product. I paid $50 to ship it back,they held it for over 2 months, I called every week to check on the status.They kept on saying the same thing over and over. Ryan, the employee that was taking care of my return was apparantly to lazy to do anything with it.After a month I called every day,sometimes as much as 15-20 times a day during different times and no one was picking up. I left voice mails over and over and did not get any calls back. Finally one day I got a hold of the manager and told him the situation. He told me that they cant do anything on their side,they can only send me the faulty product back and a check for $60. Got the package back yesterday. Items look more messed up than the time I sent it back for the first time,and guess what ...NO CHECK either. Avoid these guys at all costs. They just want your money for cheap quality aftermarket products.Bad company,bad customer service and definitely bad products. If you are planning on buying from them I suggest you spend the extra buck to get it somewhere else, its just not worth it at tunersdepot.
This report was posted on Ripoff Report on 07/24/2013 04:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tuners-depot-inc/fullerton-california-92831/tuners-depot-inc-beware-they-send-out-faulty-productsavoid-returns-phone-calls-and-em-1069813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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