Report: #1298629

Complaint Review: Turo - Nationwide

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Ripoff Report is Xcentric Ventures

Submitted: Fri, April 08, 2016
Updated: Fri, April 08, 2016
Reported By: Brent — Los Angeles California United States of America

Author Not Confirmed

Why?

Turo Nationwide USA

Phone:
Web: www.turo.com
Category: Auto & Truck Rental

Turo, Relay Rides, Turo.com, Turo rental car $600+ claim charged to credit card without consent. Car was never even inspected upon return. Nationwide

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Stay away from Turo!! Here is my review of Turo (formerly Relay Rides):

We dropped off a car after our rental. Over a day later we were then informed that the owner of the car says we scratched the car (which we did not). The owner then charged via Turo $467 in scratch repair charges... and Turo is asking for a $150 "processing fee". We are refusing to pay anything, and Turo is charging our credit card without our consent.

Turo has been awful to deal with during this claims process. Guilty until proven innocent as long as you have someones credit card on file.... great policy.

What makes this even more of a joke.... the car is COVERED IN SCRATCHES! Of course he picks two random ones and now wants us to pay $600 to fix them, nevermind the hundreds of scratches all over the car.

Do not use Turo. Stay away.

This report was posted on Ripoff Report on 04/08/2016 12:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/turo/nationwide/turo-relay-rides-turocom-turo-rental-car-600-claim-charged-to-credit-card-without-c-1298629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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