ED Magedson – Founder
tvpartsfast.com9205 Lexington Avenue Northeast Circle Pine, Minnesota USA
tvpartsfast.com Don't deliver poor customer service Circle Pine Minnesota
On 5/19 I ordered a t-con board on their web site and paid for it through Google Wallet. I noticed at checkout that my physical address was used and I emailed the company promptly asking if they could send it to my PO Box instead. When I didn't get a reply I called the number listed and spoke with a female, Gwen I believe, and explained that Iwould rather have this sent USPS to my PO Box. I was assured the part would go out that day. But after about a week the part still had not arrived so I called again. This time I spoke with a man who had a heavy spanish accent and asked for the status on my order. He placed me on hold for a moment and came back on apologizing said that the part would go out right away. Since then I have not been able to get through or have my emails acknowledged. It is now June 7th and I still do not have the part or any update on the status of this order. I have had to make apologies to my customer who was waiting for me to get the part and I am forced to scramble to find an alternative to get this repair done to save my reputation.
To give you just a little more background, I am not some DIY'er I am a licensed technician and have been in business for 35 years. I have NEVER had a company supplier treat me with such little disregard and I wouldn't even dream of treating a customer this way. I've been mistreated here by simply being ignored and lied to. If TvPartsFast is truly a licensed legitimate company they need to do a little growing up and accepting responsibitity to their customers. A phone call may have gone a long way to resolving this. Now I'm left with researching Google Wallet to start the refund process if that's necessary, finding the part to complete the repair and I doing what I can to salvage my reputation with my customer.
Together with the other complaint I've seen filed here I would strongly recommend you consider your options before doing business with this company.
This report was posted on Ripoff Report on 06/07/2013 12:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tvpartsfastcom/circle-pine-minnesota/tvpartsfastcom-dont-deliver-poor-customer-service-circle-pine-minnesota-1057267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.