• Report: #470841
Complaint Review:

U Haul Of Georgia - John Brick

  • Submitted: Fri, July 17, 2009
  • Updated: Fri, July 17, 2009

  • Reported By:Lawrenceville Georgia
U Haul Of Georgia - John Brick
Atlanta, Georgia U.S.A.

U Haul Of Georgia - John Brick No rental truck at 3 locations but told it is "my fault" Atlanta Georgia

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I reserved a 10' truck at their Broad St. Location in Monroe, GA online. The next day I was confirmed at a different location that was 8 miles outside of Monroe. Since the bulk of the payment is based upon mileage I was concerned that they did this to charge customers more. They assured me they didn't.

I went to the new location on Friday morning as instructed. Upon entering the location, the owner told me that the truck was damaged and that he notified U Haul 3-4 weeks prior to come and get the truck and that he no longer wanted to even be U Haul location do to their poor service support. I called the regional office because I needed a truck that morning.

I was moving 2 disabled people from my church whose landlord had been foreclosed on. Due to a tight time schedule, I also hired to people at $15/hr to help. They told me I could either have a 17' truck in Monroe or the original 10' truck in Loganville. I was concerned about the extra mileage to Loganville (12miles) and cost. She would not give me a mileage credit to offset the distance change. Due to the steep driveway, I was not sure if a 17' truck would work.

She said she could not help any further that this was their policy. I told her to cancel the reservation for now since the location did not have a truck and I would go look at the 17' truck and see if it would work. Upon getting to this location, there was no truck.

When I called in the second time, I spoke with John Brick who is supposedly the President. He said since I cancelled the reservation they didn't have to do anything. I tried to explain and he was as rude on the phone as anyone I have spoken to. Not once did he apologize for the inconvenience nor offer to assist. He proceeded to tell me it was my fault because I cancelled. Apparently the fact that two locations showed a truck in their system but were not for rent was my problem.

As my frustration grew along with my voice, he told me he didn't care what problems I had, who I had to move or that I was paying people by the hour to move and had no truck. He informed me that I could wait for one to show up. I asked to speak to a manager and he told me no. He was the boss and he did not have a boss. Since he is not CEO of U Haul, he does have a boss.

Eventually they sent me to yet another location (Jersey, GA) another 7 miles away to get a truck. I asked him to call and verify that the truck was actually there before I make another trip. He was offended, but did verify the truck was there. In the end, I spent 2 extra hours, drove 25 extra miles and was treated as if I were dirt. If John Brick truly is a President within U Haul, I feel for that company and its employees.

I will agree that one comment John Brick made did end up correct. It was my fault. I chose U Haul. Although U Haul chose not to accept blame, I will gladly accept my error. Never again will I, or any member of my family or circle of friends use this company.

Lawrenceville, Georgia

This report was posted on Ripoff Report on 07/17/2009 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/u-haul-of-georgia-john-brick/atlanta-georgia/u-haul-of-georgia-john-brick-no-rental-truck-at-3-locations-but-told-it-is-my-fault-at-470841. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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