• Report: #1127842
Complaint Review:


  • Submitted: Mon, March 03, 2014
  • Updated: Mon, March 03, 2014

  • Reported By: Danise — Miami Florida
PO Box 55555 Boston, Massachusetts USA

U-Promise UpromiseUpromise by Sallie Mae U-Promise - Unreliable - Con-Artist - Incompetent Boston Massachusetts

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This is an unusual rip-off by U-Promise!  It is also VERY clever.

I signed up a few years ago for E-Rewards which is a division of U-Promise.  I have taken SEVERAL surveys over the years in exchange for payment.  When I first signed up, I was given .50 on the dollar to take surveys on-line in my spare time.  When I have a few dollars saved up, I would then transfer my Reward Dollars from E-Rewards to U-Promise and then receive a check in approximately 4 weeks.  This is barely acceptable but tolerated as 4 weeks is not an inordinate time to wait for a check.

Unfortunately, now U-Promise is only rewarding me approximately .40 on the dollar and this is how it works:

First, you request your reward dollars be transferred to your U-Promise Account.  This takes approximately 5 to 6 weeks.  Then, your U-Promise account lists your money as "Pending".  This takes another 8 - 10 weeks, then you can request a check which takes another 8 - 10 weeks!!!  Seriously???  As of today, March 3, 2014, my money has been pending since December 5, 2013!!!  When I called U-Promise to ask about this, there is no one there that is from the United States, even though Sallie Mae is an American program.  The gentleman with a heavy accent tells me that he is escalating my matter which will take another 30 days!!!  Really???

U-Promise, this is such a dirty, low down and underhanded way to treat your customers who are working hard and giving your money for nothing!!!

If this is not a Rip-Off, I don't know what is.

Anyone else out there experiencing the same thing?

This report was posted on Ripoff Report on 03/03/2014 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/reports/u-promise/boston-massachusetts-02205/u-promise-upromiseupromise-by-sallie-mae-u-promise-unreliable-con-artist-incompeten-1127842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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