Report: #650539

Complaint Review: uhaul canada

  • Submitted: Wed, October 13, 2010
  • Updated: Wed, October 13, 2010
  • Reported By: Graham — Kitchener United States of America
  • uhaul canada
    144 Charles Street West
    Kitchener, Ontario
    United States of America

uhaul canada LIED and TRICKED a student into a $500 bill Kitchener, Ontario

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When renting a truck from uhaul, the clerk asked if this was an "in town" rental, I said no, I am going out of town and continued to explain the distance I expected to go in the rental truck. The clerk told me not to worry about my distance because uhaul will only charge me for the first 80km, after that I will not endure any further charges. She printed the contract, I signed and was on my way. I rented the truck for a total of 4 hours, placed $65 dollars of fuel back into the truck and returned.

A few days later I looked at my VISA statement and saw uhaul charged $500 for the rental. So I called corporate to understand what the additional charges were, and it turns out uhaul does not offer a 80km max and I was charged for all the KM I drove in the truck. But wait thats not all apparently I rented the truck on and returned the truck on the small line below so also endured a charge for $80 in additional fuel charges.

I have called and filed a complaint with corporate, spoken to about 6 different people at uhaul, none of which are willing to do anything about the misunderstanding or even willing to acknowledge the fact one of their employees told a complete and utter lie to a customer. I spoke to someone named Paul Reilly who apparently works for customer service, but he was the most rude person I have ever spoken to on a phone before, in fact he yelled at me several times. He seemed to quote the fact uhaul has a legally binding contract several times, but failed to mention that lying and tricking customers into signing a different contract is against the law. Not one person a uhaul was willing to put me in contact with someone with more authority than a customer service representative (i.e. a Director, VP, CEO, etc).

I am a graduate student who has rented a truck from Budget every year I have been in school (the exact same drive, door to door) and never paid even close to $500. Last year for the exact same drive with Budget truck only cost me $80.

Thank you for treating me like a total piece of dirt uhaul (especially Paul Reilly), I will never let this go and will do everything possible to ensure everyone at my university, friends and family never gives your company a penny again. You lied and cheated me into a contract that was not agreed at time of rental. I dont understand how a company as big as uhaul can take total advantage of a student who cant even afford a $500 bill. Looks like I wont be getting my education after all, all my tuition money ended up at uhaul this year. Good thing I saved cardboard boxes from the move as ill most likely end up living in them soon.

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This report was posted on Ripoff Report on 10/13/2010 01:41 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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