Report: #51173

Complaint Review: UHaul Western Republic Insurance

  • Submitted: Mon, March 31, 2003
  • Updated: Mon, March 31, 2003
  • Reported By: Wichita Kansas
  • UHaul Western Republic Insurance
    Phoenix, AZ
    Phoenix, Arizona

UHaul International ripoff Phoenix Arizona

Show customers why they should trust your business over your competitors...

UHaul International And Western Republic Insurance Co. Negligence, endagerment, conflict of interest, breech of contract Phoenix Arizona .....

I called a local Uhaul dealer and rented a 14 ft truck to move. When I got there they had a 17ft deisel for me. Larger than I needed or wanted and it was deisel. The smell was awful. The dealer told me that was just deisel -- get used to it. It was a very rainy day and the windows had been left open. The seats were soaked. I got a complimentary blanket to keep dry.

My journey was from St. Louis, MO to Wichita, KS -- approx 440 miles. On the trip I had great difficulty getting any speed out of the truck. My sister followed me in her car, directly behind. I went through copious amounts of fuel. I had to call the company on four separate occasions as the truck would not start when I stopped for deisel. My wait for return calls was always lengthy, if I got a return at all. The smell was toxic and when I opened the window it was just as bad. A 7 hour trip was turning into a 12 hour nightmare. I was puttting deisel in every hour! At my last stop I called for service as the truck would not start again and when I opened up my door and started to fill up deisel was dripping everywhere. My sister's car was covered in deisel fuel. I had been sitting in 4 to 6 inches of fuel. The fuel line in the cab had been broken all along. Probably why the window was open when I picked it up -- to air it out.

As a result of this, two outcomes have evolved. One, I had a laptop with my work files ruined and a phone. They were soaked in fuel. As per their request I had them examined and submitted a report from a third party. The damage was verified. Both objects were totally ruined. Secondly, I have suffered headaches, and other illnesses as a direct result of this incident. I have been unable to practice since the event.

Neither Uhaul nor Western Republic will pay my claim. Ironic that I purchased an insurance policy, at their recommendation, and it will not cover me! Turns out that UHaul owns the insurance company.

This claim had been going on almost a year now with nothing from them .....except more headaches. I am living a nightmare everyday. I know that at first that may sound rather melodramatic, but unfortunately it is not.

I am at my wit's end. Any suggestions?

Wichita, Kansas
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This report was posted on Ripoff Report on 03/31/2003 06:54 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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