Complaint Review: Ujena
Ujena Unfair Refund Mountain View California Internet
I wanted to order 2 bikinis from Ujena but wasn't sure if they would fit because I am a very difficult fit for bikinis. Since I saw their refund policy on line which is not a full refund if you return the whole order, I called their customer service and explained the situation. She said she understood and if both didn't fit and I returned I would get a full refund (of course minus shipping costs) - that I just needed to put a note on my refund and not to worry about the refund thing I had to click when I ordered. So, the bikinis didn't fit. I returned them expecting a full refund.
Well, I didn't get a full refund - they deducted $40 or so. I called to explain the situation and they actually couldn't find the person who told me that and unfortunately I did not get a name when I called. She was willing to give me a store credit but the point is their bathing suits just don't fit me. I relied on what this person told me on the phone which is why I bought the bathing suits (I should have gotten the name of course but forgot to ask stupid me). If they said I wouldnt get a full refund from the beginning, I would not have taken the chance of ordering. So in the end I just wanted a full refund on my credit card.
This report was posted on Ripoff Report on 08/31/2014 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ujena/internet/ujena-unfair-refund-mountain-view-california-internet-1173540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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