Complaint Review: Ulta, Inc. - Wilmington Delaware
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- Author Confirmed
- Ulta, Inc. 4803 Concord Pike Wilmington, Delaware U.S.A.
- Phone: 302-479-9917
- Web:
- Category: Hair Salons
Ulta, Inc. Ruined Hair/Incompetence Wilmington Delaware
*Consumer Comment: I can relate to your daughter's plight
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My daughter's hair cost $240 to repair after she scheduled an appointment at this Ulta salon. She did her research, went to the salon ahead of time to ask if they were capable of the cut she wantewd (she had a picture) and the color that she wanted (she had samples). She spoke with the salon manager and interviewed the woman who said she was more than able to do the cut and color. The charge was $160.
Halfway through the processing my daughter objected to the cut and the color. The stylist immediatedely began to badger her to sign a release of liability (not mentioned or done prior to the beginning of the session). My daughter asked her to stop but the stylist kept pressuring my daughter to continue and brought in the store manager. My daughter then called me at work and asked that I come to help her.
I arrived and saw a cut that was in no way what the picture detailed, color that was over-processed, broken hair at the crown of her head, scalp irritation and a hostile stylist and store manager. The stylist offerred to continue but I told her the damage was too great to even consider it. The store manager informed me that since I had no cosmotoly license, I was unqualified to judge the consition of my daughter's hair or the ability of her stylist.
I exited my daughter from the salon, called the color specialist that I use on occasion for special f/x work and made her an appointment. It cost me $240 to re-condition, re-cut, re-color and repair her hair. The stylist I took her to stated that it was the worst processing job she had ever seen. I agreed.
I adresssed these issues to the Ulta salon on numerous calls-only one of which was returned. I was stone-walled by the store manager when I finally contacted her; no attempt at reparations was offerred. The chain headquarters was also non-responsive.
Poor way to do business and I think all visitors to their salons should know that they are endangering their heads (and hair). I will no longer use their products and neither will anyone in the movie or theatre industries that I work for on sets.
M.K.
Vadito, New Mexico
U.S.A.
This report was posted on Ripoff Report on 09/15/2007 08:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ulta-inc/wilmington-delaware-19803/ulta-inc-ruined-hairincompetence-wilmington-delaware-274662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
I can relate to your daughter's plight
AUTHOR: Hollywood Chick - (U.S.A.)
SUBMITTED: Wednesday, November 26, 2008
I just had a similar experience at the Ulta salon in Burbank. The level of incompetence was astounding.
My scalp broke out in blisters. My hair has breakage and it will take years to grow out the damaged hair. It cost me $250 to get the orange hair fixed.
The stylist named Arpa wanted me to sign a release as well. I said, no way!
On top of the hair damage and color nightmare, I suffered neck and back injuries from all the hours at the shampoo sink. The whole fiasco plus the repair at another salon took more than 14 hours of my time.
I've filed a complaint with the Southern California BBB, as well as with the State Board of Cosmetology.
I contacted Ulta's corporate HQ and spoke with Dominick Archer, Director of Loss Prevention, who turned it over to Travelers Insurance. The insurance rep asked me how much money I wanted. I added up all the damages which came to about $4000 (loss of income, injuries, pain & suffering, cost of two years' worth of haircuts, etc.).
First the rep was very friendly. She sympathized with what happened and said she'd be even more upset than I was. Ulta and Travelers both acknowledged that Ulta was at fault. The stylist was negligent. Ulta was liable. Everyone admitted that.
But then the rep offered me a paltry $500 ($250 for the cost of color repair plus $250 in damages). I rejected that. The rep insisted I was lucky to get that offer. She said she doubted I suffered any neck or back injury from all those hours at the shampoo sink. I asked her if she was a doctor. She replied, "No, are you?"
I wrote Ulta again. Lo and behold I heard from a supervisor (Karen Slattery) at Travelers, who upped the offer to $1000. She said that this was merely an "unfortunate incident" and that $1000 is the final offer.
I'm not accepting the $1000 as it doesn't come close to compensating me for the injuries and costs. I'll end up suing them in court.
Even though your daughter's situation was a year ago, you should still pursue this. Start with Dominick Archer, Director of Loss Prevention. Ulta is located at 1135 Arbor Drive, Romeoville, Illinois 60446. Tel 630.378.7104. His email is darcher at ulta dot com.
Then bug Travelers Insurance as well. When they hear from you, it will show them that Ulta is negligent more than they realize.
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