Ultimate reader's Service No easy canceling Lakewood Ohio

As others have stated I was "taken in " by the "sweepstakes" and the initial "deal" of the magazines.

After a couple of times being late in mailing my check to pay, I discovered that they had charged my credit card without ANY sort of notification: no email or call prior. I am now undergoing some major medical expenses and health issues, so to reduce costs and to be prepared for possible moving or becoming homeless, I emailed to have them cancel. After a few days of no reply via email (I asked them to not call.), I called today. I was told by a customer service rep that all she could do was remove my credit card from the account and put the billing on hold for two months. I said that was not what I wanted and did I need to die in order to cancel? I was told that they do ask for a death certificate copy for proof to cancel in that instance!

I had received some months prior a postcard stating that a service rep had questions about my account but they had not been able to reach me, REALLY? I tried that number, to be told that the rep I had called to speak to couldn't help and was sent to the supervisor line (phone). I had to leave a voicemail there. Needless to say that I was getting more and more upset. I finally got a customer service supervisor to call right back after my voicemail. She finally worked with me by telling me that I was halfway through by having done 11 payments. She removed several of the magazines and I will receive the ramainder, but do not owe them any payments. I hope I am around to enjoy the remainder of the magazines I have coming. This is the wrong way to conduct business and I think there needs to be a closer look at what they "offer", charge and the way they won't let peolpe cancel. They state that to you initially, but who remembers that?