Complaint Review: Ultra Relief LLC, SE Performance Products, RE Performance Life, EN Performance Health - Orem Utah
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- Author Confirmed
- Ultra Relief LLC, SE Performance Products, RE Performance Life, EN Performance Health P.O. Box 971090 Orem, Utah U.S.A.
- Phone: 888-2988740
- Web:
- Category: Supplemental Health Programs
Ultra Relief LLC, SE Performance Products, RE Performance Life, EN Performance Health Report these internet criminals to the Financial Crimes Enforcement Network. File your report under Help For Victims. Orem Utah
*UPDATE Employee: We work hard to keep our customers happy.
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I ordered a "free" tube (3oz.) of Myomed Pain Relief cream in March of this year. I was to pay shipping and handling. About 10 days later I received 3 tiny sample packets of the cream. I was billed $66.90 plus $3.97 (S&H). I tried to contact customer service to no avail, to advise them of the mistake. The phone number listed (888-289-8740) was a recorded message referring the caller to the website-www.gohelpnow.com.
I immediately cancelled the order and sent a email requesting a refund. I never got a response or refund. My CC has been charged $4.95 every month under several different names with the same phone number next to it.
Apparently, this company operates under at least 66 different domain names!
If, like me, you have been victimized by this unscrupulous company, file a complaint with the Attorney General in Utah, Arizona, Nevada, and Colorado. You might also file a report with Financial Crimes Enforcement Network. Go to Help For Victims.
Oh and by the way....the canned response or rebuttal from the "company" is a joke.
Mischel
Aurora, Colorado
U.S.A.
This report was posted on Ripoff Report on 11/13/2008 03:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ultra-relief-llc-se-performance-products-re-performance-life-en-performance-health/orem-utah-80497/ultra-relief-llc-se-performance-products-re-performance-life-en-performance-health-repo-390991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
We work hard to keep our customers happy.
AUTHOR: Customer Support - (U.S.A.)
SUBMITTED: Tuesday, December 30, 2008
We appreciate forums and boards that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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