UNION BANK OF CALIFORNIA, Union Bank, union bank.com Did NOT follow through with investigation or use my complaint letter, details and accusations for a car co. that stole thousands fraudulently out my accounts, very rude and hung up on me. Los Angeles CALIFORNIA

A well known rental car co, (whom I sued in court and WON, after this failure of an investigation) just took thousands of dollars out of my account w/o my consent or knowledge, leaving me negative -$900-$1,000 in the RED. I filed an investigation and was told to write a mandatory letter stating my claim, case and all the evidence. (Which held up in court with no problems) I got a call from the investigations lady who could CARE LESS, even yawning on the phone telling me the case was closed and they found no fault BUT, I asked her if she READ MY NICE AND NEAT, tedious letter explaining everything, and she asked, "WHAT LETTER?” I was so shocked, I said, "The letter I HAD to mail for the investigation to take place. The one with your name on it, half sized Manila envelope, about the size of your face. Exactly.” She then YAWNED again, and looking for less than 30 seconds said, "oh yeah it’s right here”. Asking HOW she could just come up with an assumption that the investigation was done, she said she called and talked to customer service witch I KNOW FOR A FACT she did not because the number was in the letter, and anyone she called wouldn’t have known anything or lied because they pulled three fraudulent scams on me, therefore NOT trustworthy. At all. The co. hung up on me three times and NEVER did their investigation because a late night customer service personal said he found the form in the pile of papers just tossed aside to be shredded. I demanded she call back IMMEDIATELY!! She was reluctant and obviously didn’t want to do her job

. It was 4:30. I called back at 4:50, and a male answered, paused as if she said to say she went home and he told me she had left. I called back twice the next two days, only to be told she’s out of the office. And THE GIRL YAWNED ON THE PHONE and said someone will call...never called. I have tried and tried and they said basically, they didn’t know of the investigation and tried to shun me away, hoping to forget about the issue because they didn’t want the hassle. They did a charge off, closed my account, reported me to PayChex, and ruined my credit. They owe me a LOT of money that was stolen, a credit fix somehow and an explanation with apology.

I will not quit, it’s NOT RIGHT, THEY DO NOT CARE ABOUT CUSTOMERS, and HAVE RUINED MY LIFE WITH BAD CREDIT AND NO MONEY ID SAVED FOR AN APT AND CAR. I am taking them to court, not sure which court, and very much so need HELP WITH THIS!! First step is to call (AGAIN) and DEMAND my letter back, tell of the issue at hand, ask for the funds to be paid to me, fax a copy of the won lawsuit and tell them...they will be getting a subpoena ASAP if not, and can expect to see me and witnesses in court. I would like help and/or advice please as this is the upmost importance to me. Thank you.