Complaint Review: United Bank Card - Clinton New Jersey
- United Bank Card www.unitedbankcard.com Clinton, New Jersey U.S.A.
- Phone:
- Web:
- Category: Credit Card Processing Companies
United Bank Card 600% Increase in Minimum Fees! Clinton New Jersey
*UPDATE Employee: rebuttal
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I signed up with United Bank Card to give my customers an option to use a credit card for my services. I am not a retailer, so I knew (and United Bank Card knew) that I would not use the machine often. I specifically chose a company that did not have a high monthly minimum. When I signed up last June, United Bank Card charged $5/month to have the service--for a monthly statement fee.
This month, I was charged $30 and was told that they are now charging a $25 monthly minimum, plus the $5 statement fee. They mentioned their 30-day notice (which was bogus because the "notice" stated that "some merchants may see an increase" and when I called to ask if I was one of those merchants, the customer service representative said they couldn't tell me, that I would have to just wait and see if the charge increased or not).
Regardless of whether they give 30 days' notice, this increase of 600% is unconscienable! They blame the need to increase on increased processing fees on them, but if I am not using the processing, then why should I be charged? Now I read that someone else canceled her service (for other reasons) and was charged over $1000 in cancellation fees. I read my Agreement carefully and can only find a reference to a $250 termination fee, so I think this other merchant was wrongly charged.
This company is clearly ripping off merchants.
Joan
Madison, Connecticut
U.S.A.
This report was posted on Ripoff Report on 03/04/2008 07:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/united-bank-card/clinton-new-jersey/united-bank-card-600-increase-in-minimum-fees-clinton-new-jersey-314495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
rebuttal
AUTHOR: Chris Rotondi - (U.S.A.)
SUBMITTED: Tuesday, March 18, 2008
I would apprecitate being able to offer some sort of rebuttal but since there is no account informtion in the original complaint I find it difficult to help this person or find any of the information provided to be factual. Most likely what occored her is an increase in montly minimum fees. The merchant would have been notified in writing within 30 days of the increase. This procedure is in full comliance with our terms and conditions. United Bank Card is a very well run company dedicated to customer service. I would have no problems working towards some sort of resolution with this person.
Thank you
Chris Rotondi
Director of Support Services
United Bank Card, Inc
53 Frontage Road
Perryville Corporate Park, Bld. III
Hampton, NJ 08827
Tel: 800-201-0461 ext 112
Fax: 908-847-0317
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