United Equitable insurance Denied my claim Skokie Illinois

I am sending this message today based on the decision your adjuster has made in regards to my claim(1001085144). I have been a customer of UEI since 2016. I was directed to this company from a peer of mine that currently uses Chicago Consumer insurance. I answered some questions online, was provided a quote for full coverage and an option to purchase.

At the time I purchased my insurance I included myself and my wife. The ONLY possible drivers in the house and my wife advise she has no intentions on drivers my car because it was mainly for work. I was involved in an accident on December 16th 2018. The car was towed. I makes sure I stayed in touch with your insurance of the status and there were no problems.

The car was picked up and delivered to Auto body tech in Waukegan. I continued to call to get the status. Some times before work, while at work or anytime I can find where I will have 15 to 20 minutes hold because that’s how long it takes for someone to answer the phone. I was advised the car was considered totaled and account was being reviewed.

Then last week I was advised my son was not on the insurance and this was an issue that needed to be addressed and a letter was mailed. I immediately provided the representative my sons ID number because he does not have nor has ever had a license, she added the information to what she needed to and disconnected the call.

I was never advised my son was an issue at anytime being a customer My son was diagnosed was a seizure disorder at 3 years old. Which currently we have been blessed that he has not had any seizures, so we attempt to provide a normal life for him My son currently has a ventricular shunt that drains spinal fluid from his brain into his stomach to prevent spinal fluid from building up and can possibly be deadly My son is not a driver, does not have a license After multiple conversations with my son and wife we allowed him to get a driving permit based on his progress.

His driving practices are done with his mom or grandmother I never received the letter I called yesterday to get a progress report on the status of the claim. Once again I was on hold for 15 minutes, the rep answered the phone, only to ask me to hold for another 18 minutes. The reps then returned back to the phone only to confirm my information all over again as if she forgot I was on the phone.

She then continues to advise me that due to a driving ticket in Kentucky I was given in 2015 and my son not being documented as only insurance my claim will not be honored and another letter will be issued. I attempted to ask some questions to get a better understanding, but the reps was getting frustrated. I remained respectful, but that did not help the situation because I was advised Ray ( who I found to be known as Ray Aviles) is the adjuster and if I can’t speak with him, I can speak with Angelica and was abruptly transferred to her voicemail.

I left 2 messages on her voicemail, with no calls back. At this point I am outraged. I was worried about this happening due to the reviews online, but my wife told me to wait and be patient. I cannot believe this treatment. I currently do not have a car, getting to work, doctors appointments and my father responsibilities however I can, but I am paying for car insurance. I will not stand for this because I can see how this makes money for you your company and I’m left without and expected to continue to pay month over month.