United Heritage Credit Union Altered Payee name Austin Texas

I have been a member of United Heritage Credit Union for over two years. I've purchased money orders through United Heritage every month since I've been with them. In July of this year, I purchased two money orders, one for $202.00 and another for $550.00. I have to mail my rent and car payment, since they will not auto draft out of my account. I placed these payments in a blue Postal Mailbox near my home. Both of these money orders were cashed on August 1st by a man named Edward Toscana, of whom I have no knowledge. How he got the money orders, I have no clue. He altered the payee name on both money orders. Please bear in mind, I am a single mother of two boys (six and four), I have one job, and no one else to help me with my bills or raising my children. So, my money is precious to me and mine.

The reason I found out that fraud had been committed was because my landlord did not receive my rent and I returned home after a log day at work to find an eviction notice on my door. I submitted two Affidavits for the money orders on August 17th of this year per United Heritage's request. Today is December 21st and I have still not been reimbursed. I have made calls to United Heritage every day for the status of their investigation. I have yet to be contacted by United Heritage or Money Gram International, the company that United Heritage uses to process their money orders. The bank representative stated that I should apply for a personal loan so that I would have the funds to pay my rent and car note, but, when I applied under their directive, I was consequently denied due to lack of credit. I feel that this is a personal affront to me because I have been a loyal member for two years now and I feel that my longevity with this company should have counted for something. Also, what was the point of the representative advising me to apply for a personal loan if it was going to be denied anyway?

I am going to report your company to RIPOFF.com and the Better Business Bureau. I feel that this situation should have been resolved in a timelier manner and with more professionalism. I was advised by multiple people that I needed to switch to a larger bank, but I chose to stay with your company because I believe in supporting small businesses. I am extremely disappointed with the service that I have received and your company's lack of timely resolution. Once my money is refunded, I will consider my alternatives and, if this is not resolved to my satisfaction, I will be taking my business to a more professional financial institution and advising everyone that I know of the negative experience that I've had with your company

Zemelvia
austin, Texas
U.S.A.