United Nissan charged me $200 for a repair it didn't do and then its general manager browbeat and threatened me Ripoff Las Vegas Nevada

I worked out my dispute with United Nissan with the general manager, who was kind to offer me a $200 refund in the first place.

Nice to see that they understand now you can't silence the critics or dismiss them without repercussions in the business. And thats how it should be. I know if I read an experience like that, they sure won't get my patronage or money.

I worked out my dispute with United Nissan with the general manager, who was kind to offer me a $200 refund in the first place.

I worked out my dispute with United Nissan with the general manager, who was kind to offer me a $200 refund in the first place.

I worked out my dispute with United Nissan with the general manager, who was kind to offer me a $200 refund in the first place.

I worked out my dispute with United Nissan with the general manager, who was kind to offer me a $200 refund in the first place.

My experience with United Nissan involved dealer browbeating and threatening. It started when I backed my '05 Altima into a post, which resulted in the removal of my driver's side mirror and minimal door damage. I bought my car and have always relied on crosstown Desert Nissan for maintenance, but as the missing mirror presented a driving hazard I went to the nearest dealer, United, to get a replacement.

The service advisor told me he had a unit in stock and would install it for $360. As I was at his mercy I consented, and left for the few hours he said the job would take. When I returned, he told me his mechanics were unable to properly attach the mirror, which was precariously perched with a one-inch gap between it and the window frame that exposed both to corrosion, and that I would have to go to an auto body repair shop to get the job done right. Although a mental alarm bell sounded, I paid the bill and departed.

Two days later (all the above happened on a Saturday), I took my car to a highly regarded auto body shop and heard from my insurance adjuster. Both he and the shop foreman informed me I was taken advantage of, that the dealer should not have charged for the repair of a mirror incorrectly mounted. (The foreman said the job was an easy fix and later attached the mirror snugly and to perfection.) Chagrined, I called the general manager of United and shared what they told me and my unhappiness at being charged labor for a botched job. (I didn't protest the part cost of $220.) I asked to be refunded that cost so I wouldn't be out an additional $120 to my $500 deductible. The GM said he would investigate and call the next day.

Not hearing from him on Tuesday, I called Wednesday to find out what he had learned. He said he was still investigating and that he would call on Friday or Saturday. Hoping he wasn't toying with me, I said I would await his call.

Again not hearing from him, I called Monday. To my delight, the GM said he had finished his investigation and determined I indeed shouldn't have been charged labor for a job his mechanics couldn't properly do. He said he would refund $200 to make me a happy customer, but that he was busy at the moment and that I should call the next day with my address so a check could be mailed. I was puzzled because my address was on an invoice at his disposal, but didn't say anything.

Calling the next day as instructed, the GM sounded annoyed and said he already had my address and would mail the check that day or Wednesday, after end-of-the-month bookkeeping had been done. I asked if he minded my coming by and picking up the check. He said that would be fine, but that I'd have to wait until Thursday morning.

On Thursday, I called the GM at 10 to ask if it was a good time to stop by. I suppose what I heard next shouldn't have come as a surprise, but it did anyway. The GM said he was under no obligation to give me anything and that my continued calls (which he had instructed) made him of a good mind not to honor his commitment. When I said I wished he would, he said hostilely that if I called one more time he wasn't going to give me a cent, saying he was a busy man without time for my calls over the course of a 30-second rampage I didn't catch all of. I said I'd be happy not to call again, that all I wanted to know was when would be a good time to come by. He said he would call to let me know, saying it might be Saturday, Monday or maybe later, and if I opened my mouth again the refund was off. After his browbeating and threatening, I realized I was dealing with a loose cannon and said I'd be patient. He replied that he highly recommended that and hung up.

Feeling degraded, that $200 wasn't worth the loss of my dignity and being treated like vermin, I called the GM later that day. Greeting my hello with an icy silence, I told him I was going to seek redress through other means. He replied that that sounded good.

Ugly behavior. As he sets the tone, I'd be wary of United Nissan.

My experience with United Nissan involved dealer browbeating and threatening. It started when I backed my '05 Altima into a post, which resulted in the removal of my driver's side mirror and minimal door damage. I bought my car and have always relied on crosstown Desert Nissan for maintenance, but as the missing mirror presented a driving hazard I went to the nearest dealer, United, to get a replacement.

The service advisor told me he had a unit in stock and would install it for $360. As I was at his mercy I consented, and left for the few hours he said the job would take. When I returned, he told me his mechanics were unable to properly attach the mirror, which was precariously perched with a one-inch gap between it and the window frame that exposed both to corrosion, and that I would have to go to an auto body repair shop to get the job done right. Although a mental alarm bell sounded, I paid the bill and departed.

Two days later (all the above happened on a Saturday), I took my car to a highly regarded auto body shop and heard from my insurance adjuster. Both he and the shop foreman informed me I was taken advantage of, that the dealer should not have charged for the repair of a mirror incorrectly mounted. (The foreman said the job was an easy fix and later attached the mirror snugly and to perfection.) Chagrined, I called the general manager of United and shared what they told me and my unhappiness at being charged labor for a botched job. (I didn't protest the part cost of $220.) I asked to be refunded that cost so I wouldn't be out an additional $120 to my $500 deductible. The GM said he would investigate and call the next day.

Not hearing from him on Tuesday, I called Wednesday to find out what he had learned. He said he was still investigating and that he would call on Friday or Saturday. Hoping he wasn't toying with me, I said I would await his call.

Again not hearing from him, I called Monday. To my delight, the GM said he had finished his investigation and determined I indeed shouldn't have been charged labor for a job his mechanics couldn't properly do. He said he would refund $200 to make me a happy customer, but that he was busy at the moment and that I should call the next day with my address so a check could be mailed. I was puzzled because my address was on an invoice at his disposal, but didn't say anything.

Calling the next day as instructed, the GM sounded annoyed and said he already had my address and would mail the check that day or Wednesday, after end-of-the-month bookkeeping had been done. I asked if he minded my coming by and picking up the check. He said that would be fine, but that I'd have to wait until Thursday morning.

On Thursday, I called the GM at 10 to ask if it was a good time to stop by. I suppose what I heard next shouldn't have come as a surprise, but it did anyway. The GM said he was under no obligation to give me anything and that my continued calls (which he had instructed) made him of a good mind not to honor his commitment. When I said I wished he would, he said hostilely that if I called one more time he wasn't going to give me a cent, saying he was a busy man without time for my calls over the course of a 30-second rampage I didn't catch all of. I said I'd be happy not to call again, that all I wanted to know was when would be a good time to come by. He said he would call to let me know, saying it might be Saturday, Monday or maybe later, and if I opened my mouth again the refund was off. After his browbeating and threatening, I realized I was dealing with a loose cannon and said I'd be patient. He replied that he highly recommended that and hung up.

Feeling degraded, that $200 wasn't worth the loss of my dignity and being treated like vermin, I called the GM later that day. Greeting my hello with an icy silence, I told him I was going to seek redress through other means. He replied that that sounded good.

Ugly behavior. As he sets the tone, I'd be wary of United Nissan.