United Royal Van Lines Overcharged and Deceived Hallandale Beach Florida

AVOID AT ALL COSTS. By far the worst company I have ever worked with. My original quote was $1800 and totaled paid was $3000.  They lowball the price and end up costing the same amount as every other company—so don’t go through the trouble! They were untruthful and deceitful throughout the entire process. Arthur will tell you anything to get your business…told that they do not subcontract, first month of storage is free, that the square footage is an overestimation, etc. FYI if you read the reviews on other sites that are positive, they are clearly fake—the language used is ridiculous.

My original move date, May 20^th, was missed according to Shasha because they were pulled over by the Department of Transportation and were not allowed to drive because they had maxed their allowable driving hours. Admittance of abusing their drivers.  I was then told the pickup would be the following day—which after numerous attempts at calling found out at 5pm they were not coming. I was then told pickup would be Friday, which Arthur said he “would give his word they were coming”—which at 3pm I was told they wouldn’t pick up. Pick-up actually occurred 5 days after the scheduled pickup that Saturday. This cost me $75 for my unused Boston permit and $100 because I then had to have a long distance move. I asked for an additional month of storage ($320) and when I saw the revised copy of the contract (which I was never emailed) I was charged for three months. This was partially corrected after numerous calls but I still was overcharged $72. Despite less goods were moved than in the original estimation, I was over my sq footage my 75ft.

This worst part of this moving company is the customer service. I know other moving companies may have similar issues, but I highly doubt their customer service operates as poorly as United Royal Van Lines. After a few attempts, I learned they do not answer your messages. You have to call them repeatedly to get an answer. This is not an exaggeration—15-20 calls/answer.  I honestly probably placed 200-250 call throughout this entire process.

Baha’s moving crew the only positive part of the experience. They handled the furniture well on the way out, and it was clear that they were not the cause of the furniture’s damage.

My delivery date was set for July 1^st and the actual delivery date was July 7^th.   I called customer service three days in a row, and somehow each day my furniture “was being loaded.” When they actually arrived, the crew was not affiliated with United Royal Van Lines. They barely spoke English, which made the entire process incredibly difficult. They insisted that they could not fit the truck in the massive loading dock without even attempting, and said that it would cost me $300, despite other trucks backing into the same spot easily. (I later learned the movers directly pocket this money.) Every single piece of furniture delivered was damaged in some manner. I had at least 6 boxes that were not mine brought into my apartment. I’m missing a very pricey end table and lamp, which was no surprise after so many items were brought up that were not my own. Unfortunately, the $.60/lb insurance would give me ~$30 for a $600 table.

The stress is not worth the money that appears to be saved at the time of the quote is given. Use another mover.