Complaint Review: Universal Travel Network
- Universal Travel Network
435 Nichols Rd., 200 Kansas City, Mo 64112
, Select State/Province
- Phone: 8885593050, 770
- Category: Travel Services
Universal Travel Network Adventure to Remember Deceitful business practices, lied, tried to keep getting more and more money after a written advertisement via fax and confirmed by phone. Kansas City Missouri
*Author of original report: Class action
*Consumer Comment: Correction to last post
*REBUTTAL Owner of company: Lawsuit
*Author of original report: Class Action reply
*Consumer Comment: Lawsuit against Universal Travel Network
*Author of original report: Take action
*Consumer Comment: My experience with Universal Travel Network
I received a faxed advertisement at work for a travel deal to Hawaii for a buy three get one free 7 day/ 6 night condo with round trip airfare, condo included for $299.98 per person x 3.
i called and spoke with Greg who went over the package deal with me and confirmed all information. He mentioned that in addition to the $900.00 for three travelers with the fourth to travel free, there would be a $69.00 per person booking fee due at the time of booking and $38.00 per night taxes for the condo. I went through several details with him and agreed to purchase at this price.
I was was to have one year (up to 15 months) to use this trip. I received forms from The Travel Center asking me to pay the $69 per person booking fee, which I did. The initial $900.00 was drafted from my bank account and the $276.00 was paid by personal check.
When I notified The Travel Center in March that I was ready to begin the booking process and asked for my travel vouchers, I received a very curt/short email with an attachment of more forms that I was to complete and when I read through those forms, they stated "when your fees have cleared"...
i asked them them what fees they were referring to and was told "the booking fees". I mentioned that I had already paid those and they told me that they were "activation" fees, not the booking fees as I had been told previously.
At that point, I began to question their integrity and validity, so I called the next day and spoke with Adriana to go through all of it again.
i decided that they are not a legitimate operation and my son found these rip off reports in addition to several other complaints filed against these companies.
i sent two written reqjests to each company for cancelation and a refund. After some chasing, The Travel Center has agreed to refund me $176.00 which is the $276.00 less a $100 cancelation fee.
As of this filing, I have not received the refund.
i have not received any correspondence at all from Universal Travel Network for the $900.00 less a cancelation fee.
i am extremely disappointed and discouraged with their dishonesty and scam.
If anyone else is interested in filing a class action lawsuit, I would like to see them pay people back and pay for their scam. I would not mind at all to see them put out of business so that they cannot damage anyone else.
i would appreciate any feedback or suggestions on this.
This report was posted on Ripoff Report on 03/27/2014 06:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/universal-travel-network/select-stateprovince/universal-travel-network-adventure-to-remember-deceitful-business-practices-lied-tried-1134307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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