• Report: #537650
Complaint Review:

University Of Phoenix (UoP)

  • Submitted: Fri, December 11, 2009
  • Updated: Sun, February 14, 2010

  • Reported By: jamesearlywine — Indianapolis Indiana United States of America
University Of Phoenix (UoP)
Internet United States of America

University Of Phoenix (UoP) UoP Deceptive Enrollment Counsellors, Scandalous Financial Aid Department, No Access to Decision Makers Internet

*Consumer Comment: Oh, sweetie....

*Consumer Comment: UOP financials

*REBUTTAL Individual responds: The blame is on YOU

*Consumer Comment: My UOP experience

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I saw some warning online before I signed up with UoP, and disregarded them.  I thought these were most likely a loud miniority voicing their complaints.  I thought my experience would likely be a better one than what I read.

Of key importance to me, was expediency in disbursement of my student loan funds.  I was relying upon these funds so that I wouldn't have to work as much, and could focus on school.

The enrollment counsellor informed me that it would most likely happen within six weeks of my enrollment.

Two and a half months later, I have been handed off to four different financial aid counsellors.  Finally, the fourth one tells me the truth.. that my enrollment counsellor flat out lied to me, no one ever receives their disbursement within that time frame. 

I began classes August 25th, it is now December 11th, and I still have not received my student loan funds.  Every person I talk to tells me the same thing, "I don't know why this has happened, I can't do anything to resolve your problem, all I can do is report back to you what the situation is."

They say this situation isn't typical, but I believed that the bad experiences of other people were not likely to happen to me when I enrolled.  I let them know up front with my concerns were, and they said whatever it took to get me signed up, and have not bothered to follow through on anything they said to me since then.

What's worse, is that I am 1/5th through this one-year post-graduate program, and I have learned as much as I learned in 1/5th of a human resources class as an undergrad.  That class costed me $407.  This program costs $11,000. 

What a scam these people are.  One UoP representative actually told me, "I usually just tell students not to worry about their student loan disbursement.  I don't want to hear what you need your student loan disbursement for, because really it's only supposed to pay for _direct_ educational expenses, like tuition and books."

I trusted them with three things : process my paperwork, disburse my funds, and give me a post-graduate level education.  They have barely processed my paperwork, have not disbursed my funds, and the education I have received is empty of any real content and value.  My degree will be worthless, and I know exactly why.

I wish I would have known about this from the beginning, I would _never_ have signed up with them.  I hope this serves as a warning to others like me.  Once you sign up, they have a legally binding contract/committment from you.  I am considering fighting it in court, because I was so blatantly lied to.  Don't let them lie to you, also record your phone conversations, they won't give you anything in writing.


This report was posted on Ripoff Report on 12/11/2009 03:06 AM and is a permanent record located here: http://www.ripoffreport.com/reports/university-of-phoenix-uop/internet/university-of-phoenix-uop-uop-deceptive-enrollment-counsellors-scandalous-financial-aid-537650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Oh, sweetie....

AUTHOR: duh - (United States of America)

It sounds like you were confused, and perhaps were not correctly understanding what your enrollment and finance counselors were telling you. Often times, paper handling is processed by a department within the university that exists solely to process your financial aid paperwork.

First, your financial aid funding is for educational purposes ONLY, as your enrollment counselor told you. If you were relying upon those funds for something other than tuition and text books, sorry sweet cheeks, that's your screw up.

In additional, financial aid processing is reliant upon your paperwork being received in a timely manner. Funds cannot be certified if, say, your verification paper work is late. So if you didn't send in signed copies of your taxes or finish your verification worksheet, again, sorry doll, that's your screw up.

Also, "that class costed me $407"? REALLY? COSTED?!
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#2 Consumer Comment

UOP financials

AUTHOR: SMT - (United States of America)

I enrolled in UOP/Axia and had my first financial officer who would not return an email or phone call. Then six months later after my finances were messed up and way too many calls to count, they gave me a new financial advisor who just wanted money out of pocket from me. Now that I have withdrew, the amount has gone higher even though they had money from my loans left over. Where the money has gone is a good question to ask if an advisor would actually answer the questions. Not everyone has bad problems with this so-called University but I can almost guarentee that the complaints are so over whelming that a good lawyer could make a fortune because of it!!!
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#3 REBUTTAL Individual responds

The blame is on YOU

AUTHOR: Homeresque - (United States of America)

After reading your post, it appears that UOP was not the school of choice for you. The school already provides the students w/ enough resources (e.g. computers, online library, instructors, learning teams) for them to complete their assignments. In my opinion, what it boils down to is the amount of time the student is willing to invest on improving themselves. You really have to be disciplined and committed if you want to finish the program, no one is going to hold your hand and there will be obstacles in your way. Most graduates I know from UOP were working parents w/ full time careers trying to better themselves so they can receive a promotion or bump in pay. It's sad how many Americans in this country don't have a college degree, in California less than 15% percent of the people hold college degrees - which means there are a lot of idiots walking our streets. School is not for everyone, and if you aren't mature enough to meet deadlines and spend a hour or two on assignments - then you should do something else.
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#4 Consumer Comment

My UOP experience

AUTHOR: ajsmrs - (United States of America)

I do not understand how so many people on here have had trouble with UOP. I enrolled in UOP in june 08 and have never had any assignments "go mssing". The worst problem I had was; due to the fact that I enrolled right before the award yeard ended i could only be eligible for half of that years pell grant. UOP did not get the other half, The government still has it. As for getting my disbursement on time; yes you can get it in six weeks. I know because I did. I do know that my friend who also enrolled ended up being selected for verification and it ended up taking her about 30 extra days to get hers. The truth is the money is being distributed so we can live a little easier, not so we do not have to work at all. It is not meant for a person to live off of. It is nice to get that check in the mail; but it is not one you should count on, because as with all businesses things can take extra time. I am a mother of two, and still have a 3.98 GPA. My friend is a mother, a full-time night shift employee, and still maintains a 3.5 GPA.
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