Report: #785233

Complaint Review: UPS store owner

  • Submitted: Wed, October 05, 2011
  • Updated: Fri, October 07, 2011
  • Reported By: John — detroit Michigan United States of America
  • UPS store owner
    23772 West Rd
    United States of America

Show customers why they should trust your business over your competitors...

Dish Network sent me a box with a prepaid label to return my equipment back to them with in 10 days. So I went to the UPS store in Brownstown & the owner there is very rude, I was placing my box on the side so they can get to it when ever they are done with there customers, I do that all the time at fedex, USPS & UPS , but the owner of this store told me I had to wait in line, I asked her is that a new policy she said no & then I replied that your workers before told me I can put it on the side if its prepaid label & i dont have to wait in line, she got all mad and start shouting in front of customers & telling me not to come here anymore, I was really supprised by her attirude, I never had any issues before with ups only with this store. Just to let you all know who ever ships with prepaid boxes STAY away from this store. the store owner is very rude & she is not trusted just because of her customer service.
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This report was posted on Ripoff Report on 10/05/2011 04:44 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

I'm agreeing with Anthony

AUTHOR: voiceofreason - (United States of America)

More had to have transpired between the OP and the owner to provoke such an outburst from the owner.

And Anthony's points about tracking and lost package responsibility are right on. Anyone could have just taken or trashed your package if you had just left it there and you'd end up responsible.
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#2 Consumer Comment

Hey John, you should be on TV!!

AUTHOR: seeworthy - (USA)

Have you gone back yet and apologized for the scene you made? You should but if you didn't you should take your logic and attitude over to Hardcore Pawn. You know, right there in your hometown of Detroit. They're looking for characters just like you for their broadcast series! You should ask for Ashley first. I can see the friction already! Then she'll get the owner to deal with you. Ratings will fly high when the quiet big black bouncer dude carries you out the door and tosses you on the sidewalk. Great entertainment! Go for it!
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#3 Consumer Comment

Ignorantly making a mountain out of a mole hill.

AUTHOR: Anthony - (USA)

If any business asks a person to stand in line, wouldn't it be rude to make a scene not to? If you don't like it for some reason, leave.

In the dozens of times I've been in a post office, and the few at FedEx Office, never have I seen either simply allow anyone to walk in front of other customers to plop a shipment down and just leave. There are obvious potential liability threats to any business that would allow that sloppy protocol. And most people would be uncomfortable leaving a package with no proof of drop off.

I manage a facility similar to a UPS Store. We get many UPS, FedEx, and USPS dropoffs everyday. If a customer just walks in, sets a box on the counter, and leaves, we cannot stop them. We do however ask every customer with a prepaid dropoff if they want a copy of their tracking #. Corporate has strongly suggested that if that is not done with all packages, to atleast provide those tracking #'s when for THREE specific companies. Those companies are, T-Mobile, Qwest, and yes, Dish Network. These companies receive huge returns everyday and often error when logging in their incoming shipments.

We get atleast one phone call every week for Dish Network and T-Mobile. The people that dropped off the package are being told by the company that it was never received. These individuals that dropped off the package then call the facility they dropped it off at, only to discover that no drop off point creates a log of drop off shipments to be able to trace them. Without that tracking # maintained by the individual with a proof of drop, they are screwed and will not get their credit...even though 100% of the time T-Mobile and Dish Networks have their shipment sitting right in their warehouse.

This OP would no doubt hold the UPS Store, or any business, liable if Dish Network informed him that they don't know where the receiver is, even though Dish has it on their shelf. In fact, it would be the individuals responsibilty and no one elses, not even Dish Networks, to prove it was ever returned. People like this OP in panic, however, would grope out to blame someone else. This is why we require, like the UPS Store's, to make sure they have the #, or we will print it out for them.

This OP has no right to demand how any business must operate. He was the rude person, both to the UPS Store and to the real customers in that center. His drop off does not make him a customer, but a person that demands use of a privately owned business while not offering a single cent to maintain that private business operation. While not showing any appreciation for the free service he gets out of that business, this OP would no doubt hold financially liable the cost he incurs when Dish Networks tell him they have never seen his box (when it's right in Dish Networks warehouse)...all because this OP made himself appear as a self-centered inconsiderate jerk.

I tend to imagine this OP skipped a few details when advancing to the claim that the owner started shouting at him. The owner, in front of customers, unprovoked by this irrational OP, simply started shouting over something so trivial. Interesting one, OP.

Want to save a couple bucks? Dish Networks charges your account $15 for each of those boxes. Ship it at a UPS Store, my business, or FedEx Office, and it will cost you less. Or stick that label on it, yell at the location that you want to butt in front of real customers at, drop it off, run away, and then hold them personally responsible when you have no proof you dropped it off.

Hey OP? I dropped a prepaid shipment off at your house. No I didn't bother you with a signature because I was in a hurry. It better be there or you owe me the value of it's contents. Get it, OP? Do you have enough upstairs to comprehend simple analogy? Hope so, as that's exactly what you claim to do to ALL shipping facilities.

Dish Networks also supplies FedEx Ground labels for some shipments. I don't care what this OP says. Just walk into FedEx Office with a prepaid label and try that stunt. Have a reaction like that at the post office, new policy or not, the OP would literally have been arrested.

That was you package, OP. Follow the rules or take a hike. Or continue making a fool of yourself by whining in public. Your choice!
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#4 Consumer Comment

Office Depot (a UPS shipper) used to have a sign saying you had to fill out an Office Depot form and see


a staffer before leaving a prepaid package.

I just ignored all of that and left the problems.

I prepay all of my packages and there is NO need to confer with anyone at the ship point.

I would report this person/site to UPS...I doubt they want anyone acting in their name in this manner.

I don't ask or wait at FedEx either.  Their label has ALL the information they need.
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