U.P.S. UPS - Careless shipping artwork and do not honor their insurance/ damage protection plan Internet

If this particular item was shipped via Fedex, the results would be the same. If UPS denied the claim, Fedex would also deny it for the identical reason(s).

Why not simply ask the business that shipped the item for a copy of the claim report submitted to them from Crawford? It will CLEARLY state the reasons that a particular claim was denied? That description can easily be compared to the packaging guidelines found in all carrier websites to verify what was inadequate in the packaging. It seems apparent that the crate may have sufficed, yet the internal padding may have been inadequate, ie: paper or straw padding, items inside were able to impact each other, items against crate wall, etc. No details were given here about the internal materials and spacing.

When UPS and FEDEX deny a claim, it is for valid reason. There will always be those that blame the carrier for their loss out of ignorance or desperation. That's not necessarily the case here, as the business that packaged this shipment has a responsibility to reimbure the shipper when the carrier denies the claim. That business also has insurance for these occurances.

Not everyone has a UPS Store near by but, if this was crated at one of those locations, it would have been 100% guaranteed for damage, shipping fee reimbursed, plus the entire packaging cost would also have been refunded. The location this crate was shipped from wasn't certified with UPS for packaging guidelines and likely faulted in industry standard for packaging. If the packaging met all standards as listed, the claim will always be approved.

Why not have that business that crated this shipment email you the claim results, then attach it to this report? That way viewers will be able to determine exactly where, no matter how outrageaous, the 'unfortunate truth really lies'.