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Per Visa & MC regulations a credit is to be issued to the card that was used for the original transactions. Therefore, we monitor accounts that have had a credit issued to the account without an offsetting debit. If the customer is able to provide the original receipt for the purchase an exception may be made to allow the funds to stay on the account and the account may be reopened as a one-time courtesy. If the customer is not able to provide the original receipt for the purchase the credit should not remain on the account but returned to the merchant. We have seen multiple cases where an employee of a merchant has issued credits to their own prepaid card to actually fund their card, or people using fictitious merchants to issue credits to their accounts (funding their cards again) and the spending the funds off. This is why we monitor this activity

Visaverbiage:

Credits for Returns 

For returns, if credit is to be processed to a charge card, the credit must be issued to the same Visa account number that was used for the original transaction.

Issuing a Credit (merchant)

(CS) (PM) If a customer returns merchandise as allowed by your companys return policy, issue a credit to the same Visa account that was used for the original transaction and give the customer a copy of the credit receipt. Tell customers to retain their credit receipts until the related credit appears on their Visa statement.

Please contact UPside Customer service in order to fax the original receipt for the purchase return in question.