Complaint Review: Urban Mover - Internet
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- Author Not Confirmed
- Urban Mover Internet USA
- Phone: +44 1242 254540
- Web: www.urbanmover.com
- Category: Auto Parts
Urban Mover Keith Chamberlain Took our money, never delivered the product Cheltenham UK Internet
*REBUTTAL Individual responds: Response to the accusation from Joe Hackett of JD Hackett Reprographics, Dublin.
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We emailed Urban Mover via their website in January 2015, looking for a replacement battery for their electric bike. Someone called Keith Chamberlain responded immediately by email. After an exchange of messages to clarify the correct item (he was very responsive), "Keith" asked for the money (over £350!) to be transferred to their bank account. After that, nothing. We sent numerous emails - the phone number goes to voice message - and had no response whatsover. After writing to a home address which we found on the UK Companies Office site, we did receive an email reply from "Keith" in March promising to send the battery. Three months later, still nothing. I now see from a previous report on this site that we are not the only ones to have been taken in.
Avoid Urban Mover / Keith Chamberlain.
This report was posted on Ripoff Report on 06/10/2015 09:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/urban-mover/internet/urban-mover-keith-chamberlain-took-our-money-never-delivered-the-product-cheltenham-uk-i-1234733. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Individual responds
Response to the accusation from Joe Hackett of JD Hackett Reprographics, Dublin.
AUTHOR: U Mover - (United Kingdom)
SUBMITTED: Thursday, July 27, 2017
We sent a refund to Mr Joe Hacket of Hackett reprographics, through which he purchased this battery, I presume so that he could reclaim the full cost against tax. A refund payment was made in February in full, contrary to his account.
We sell huge numbers of parts each year and unfortunately this is a transaction that slipped through the net and clearly should not have taken so long to resolve. For that, we apologise sincerely.
Urban Mover
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