US bank reliacard Locked account by giving false information and after submitted documents requested still locked with no answers. The representatives have lied multiple times and hung up on me after being on hold hours. MD

I called requested a transaction review was told had transactions that were not transactions but pos holds and canceled card on false information that I needed to disbute charges. Meanwhile there are no charges for disbute when received new card need identity documents verified before an activation. I submitted 3 Fax's 1 every week and still they have not unlocked my account or allowed me access to my money. Almost 2 months now representives have lied to me about the state and what is the current status as well as them hanging up on me after put on hold or saying they are a supervisor and indeed they are not.

They have stated they would put in tickets or notes and they have not. My family including 5 children are currently homeless and finally after months been approved for a home due to move in a couple weeks, only if can pay utility connection. If unresolved and dont gain account access to my money, we will lose this home. Praying the ficu department gets me access ASAP for my children and family future stability is at state.