• Report: #1020058
Complaint Review:

Ripoff Report | US Legal Aid Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. US Legal Aid provides a nationwide network of affordable attorneys for its members. US Legal Aid is a membership only program. US Legal Aid maintains a network of nationwide attorneys who practice in a variety of areas. After enrollment, US Legal Aid provides a comprehensive catalog of experienced attorneys in your geographical location that can represent you in the area of law that meets your specific ne

  • Submitted: Mon, February 25, 2013
  • Updated: Thu, March 30, 2017

  • Reported By: FlaWizeguy — Hillsboro Florida United States of America
US Legal Aid Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. US Legal Aid provides a nationwide network of affordable attorneys for its members. US Legal Aid is a membership only program. US Legal Aid maintains a network of nationwide attorneys who practice in a variety of areas. After enrollment, US Legal Aid provides a comprehensive catalog of experienced attorneys in your geographical location that can represent you in the area of law that meets your specific ne
2201 N ANDREWS AVE SUITE 105 Internet United States of America

US Legal Aid Verified TRUSTED Business REVIEW: US Legal Club screens all of their attorneys to ensure that they have experience and education in representing members in these specific areas of law. It is up the utmost importance that their attorneys have a well versed and sophisticated understanding of the areas of law in which they practice in order to give clients the proper personalized service clients require and deserve.
*UPDATE: US Legal Aid pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. US Legal Aid recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to US Legal Aid for its full commitment to quality customer service.

Ripoff Report's discussions with US Legal Aid have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. US Legal Aid listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

You utilize the legal club when you are in a legal situation that requires attorney representation. You are referred to a legal club and representatives find attorneys in the legal club’s network that can represent your legal needs for a discounted rate. [continued below]....
..... We truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees bring to the company. All of the staff is serious about making sure all of our clients are legally represented; independent of the case, about meeting commitments and deliver on promises.

US Legal Aid is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Jeremy Marcus during an onsite inspection held by a third party verification company with no biases towards US Legal Aid.

US Legal Aid is the validation and litigation model that is utilized as the marketing platform for Helping America Group. This process was created by Jeremy Marcus to ensure that he had control and understanding with his client base. Mr. Marcus further explained the growth of this aspect of his company, "when I first got started I didn’t have any money. I had absolutely nothing, so I hired a third party marketing company as marketing for me. One thing that was a downside for a third-party marketing company, you have less control. They’re incentivized to only make money and only make business, as much business as you can. And my incentive was to make sure I have good, clean business and operate and grow. So we both had the incentive to grow, just one doesn’t care about the quality as much as the other. So I veered away from that model as time went on, and I started doing my own marketing."



CUSTOMER CARE & COMPLAINT RESOLUTION – US LEGAL AID

During the on-site interview, Mr. Marcus was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Marcus expressed that their initial business model was not up to their current standards. He further stated, "that business model, we didn’t guarantee at all. We just did the advocacy, we had the litigation, and in the event that we failed, they would have to pay- and we explained that there was a risk associated with that. In those events that they fail… there have been situations where people are… very unhappy, understandably. It was a risk that went into it… so those situations, they happen. We’ve dealt with them very well because it was something we were up front about, that they’re not going to win everything. There’s a certain number of cases that they’re going to fail." In order to remedy this, "I evolved the business model. After learning the underwriting and understanding how we work, how well we are at what we do, I started taking on certain kinds of debts and guaranteeing certain ones so that way they’re not in that position at all."

When asked to comment on complaints posted on Ripoff Report's website Mr. Marcus expressed that the comments are personal attacks against him that were created by a disgruntled employee. In order to further assure future and current clients Mr. Marcus stated the following, "we have attorneys that have been doing this for their whole practice. We have 50, 60 attorneys that we work with- this is their sole practice… They’re licensed with the Florida BAR and whatnot. We have a non-profit 501 C3 that we work with for education that’s been in business for over ten years. I personally have dedicated my entire career towards this, and my family had a credit counseling agency growing up, so I understand this inside and out. I went to school for finance and economics. I’ve spent my whole life doing this."

Helping America Group is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It’s exciting because we’re taking a negative and turning it into a positive. I think it’s good what you guys do, overall. And I’m just excited to see what kind of results we get from this. I think it’s great PR, really. It’s great to get feedback too. You guys give me feedback on the claim, and I can respond back and forth."



US LEGAL AID – STATEMENT FROM MANAGEMENT

" US Legal Club screens all of our attorneys to ensure that they have experience and education in representing members in these specific areas of law. It is up the utmost importance that our attorneys have a well versed and sophisticated understanding of the areas of law in which they practice in order to give you the proper personalized service you require and deserve.

US Legal Aid's management team and staff are focused and have expressed they are confident on providing the best service the client needs. US Legal Aid takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Employee satisfaction is key. We provide a positive and professional work environment where employees feel comfortable bringing up suggestions and improvements. These ideas are encouraged because they contribute to the company and providing growth opportunities for us. The management staff ensure that the time is taken to listen and implement the best ideas and communicates with employees and clients. "

Ripoff Report was pleased to learn that US Legal Aid's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM US LEGAL AID

US Legal Aid recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, US Legal Aid has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Management, Ripoff Report is convinced that US Legal Aid is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that US Legal Aid meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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US LEGAL AID - PARALEGAL STAFF SUPPORT LLC - uslegalaid.net - JEREMY MARCUS DEBT ELIMINATION Internet

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


------------------------------------------------------------------- 


Jeremy Marcus

US LEGAL AID

Eliminate credit card?   DO NOT THINK ABOUT USING ANY COMPANY THAT HAS ANTHING TO DO WITH THE ABOVE NAMES OR
CORPORATIONS

This is the latest version of up front fees for Debt Relief.
 
No story this company tells is near to accurate or truthful

Clients looking for debt elimination are advised to seek NON PROFIT assistance only


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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Shocked and suprised

AUTHOR: js0675769 - (USA)

I worked with Jeremy and didn't see any issues with anything he did. This report above is concerning, although I didn't see any of these issues with working with Paralegal Staff Support. What is odd is that the website for this company no longer works. Did it go out of business? I am sure he has moved onto other things. If you see this signature then you know you are working with him.

The debt industry seems to be pretty tough to crack. Even if this report is false, I know there are plenty of shady companies out there. I would read with caution if I were you.

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#2 Consumer Comment

Elimination of Credit Card and other Unsecured Debt

AUTHOR: CONSUMERADVOCATEFLA - (United States of America)

Elimination of Credit Card and other Unsecured Debt



The question regarding the  Elimination of Credit Card debt is one which many Americans are somehow confused. Companies like U S LEGAL AID are set up to take advantage of the same inherent weakness that got subprime /unqualified unsecured borrowers into Credit Card debt in the first place.



The first question one has is "What type of person willingly would give a 'boiler room' telephone operator their SS#, full Banking details or full Credit Card details? 



The answer is unfortunatly a desperate fool. One who might believe that not paying the Creiditor and being told (verbally) to actually stop* paying the creditor (*although a written contract hereby suppiled states to the contrary). The desperate fool may be told to log and report each time the Creditor attempts to collect the due debt on the basis that the Creditor is breaking a law and may be fined thus.



Further, the desperate fool may be shown the enormous penalizing fines that Creditors have  settled with customers after years of Federal Investigations into incorrect charges, fees other practices that Credit card issuers have been found guilty of. Inquiry with both the FTC and Federal bodies reveal that there are no individual penalties or fines levied against Creditors for correctly attempting to collect debt due to to them. 



Further, a company may claim that by their relationship with an Attorney (s) that Creditors will no longer receive collection attempts due to a Dispute status. Ths is also misleading as the recordings clearly provide telephonic evidence that references to a Power of Attorney are clearly incorrect. 

In the specific case of U S LEGAL AID: The Legal Club of America is available to anyone that subscribes:  www.legalclub.com/Default.asp. Inquiries are to be made. 



In summary: U S LEGAL AID purports to eliminate unsecured credit card (and other similar unsecured debts) by having its clients cease paying the Creditor (recorded evidence), (although its lengthy contract states to the contrary); the Client is told that U S LEGAL AID performs a forensic auditing of the Creditors files seeking ways to penalize and fine the Creditor for conducting business as usual. U S LEGAL AID purports to bring about an elimination of customers debt by the aforementioned Penalty's and Fines. This is a gross misrepresentation, one that simply adds a further monthly payment burden to U S LEGAL AIDS customers as well as further endangering the customers credit score due to the nature of this maliciously created confidence trick.



Other examples exist here:

http://voices.yahoo.com/debt-elimination-scams-156793.html?cat=3

http://www.fraudguides.com/consumer_credit_card_debt.asp

http://www.bankrate.com/brm/news/debt/20031212a1.asp

   

Further, The Office of the Comptroller of the Currency (USA) has this to say about Debt Elimination and all Fees's paid prior to performance:



Unlike legitimate legal companies who work with debtors to help them responsibly repay their debts, debt elimination scammers promise to make you debt free in exchange for a modest upfront or membership fee that they simply pocket.

Victims pulled in by these schemes will certainly lose that fee, but they may also lose property, incur additional debt, damage their credit rating, risk identity theft, or face legal action. To learn more, read Answers about Debt Elimination and Fraudulent Schemes or visit the Bureau of Consumer Protection on the Federal Trade Commission Web site.



Further, Jeremy Marcus is a prior felon with a public journal of arrest. Taken with the above it does not seem likely that customers of U S LEGAL AID will fare well eliminating credit card debt.



All my opinion FWIW









Letter on "Debt Elimination Scams"

BOARD OF GOVERNORS OF THE

FEDERAL RESERVE SYSTEM

WASHINGTON, D. C. 20551

DIVISION OF BANKING

SUPERVISION AND REGULATION

SR 04-3



January 28, 2004



TO THE OFFICER IN CHARGE OF SUPERVISION AND APPROPRIATE SUPERVISORY AND

EXAMINATION STAFF AT EACH FEDERAL RESERVE BANK AND DOMESTIC AND FOREIGN BANKING

ORGANIZATIONS SUPERVISED BY THE FEDERAL RESERVE

SUBJECT:



Debt Elimination Scams



Board staff has become aware of various illegal schemes being offered to the

public that purport to eliminate outstanding debt through the use of specially

prepared documents. The organizers of these schemes concoct specious legal

documents based on the borrower's debt, which are then presented to the

borrower's bank, mortgage company, finance company, or other lending institution

in an attempt to satisfy the debt. The scams are reminiscent of the tax

protesters' tax evasion schemes seen throughout the 1990s.

The purported legal documents used in the current scams include fake

financial instruments that claim to eliminate the borrower's debt obligation.

The instruments usually question the authenticity of financial obligations, and

often refer to a specific government agency (such as the Federal Reserve) in an

attempt to support their claims. Some of the literature seen by Board staff

questions the legitimacy of the Federal Reserve and the validity of United

States currency. The literature may selectively cite from passages of government

publications, statements by politicians, constitutional provisions, court

decisions, various statutes, and private newsletters to support claims and to

ultimately conclude that a specific government agency sanctions these debt

elimination programs. For example, some of the documents specifically refer to

the elimination of debt through the use of a "Federal Reserve approved"

procedure.



Debt elimination programs that claim Federal Reserve approval or acquiescence

and the satisfaction of legitimate debts through the presentation of suspicious

documents are totally bogus. The Federal Reserve does not approve and is in no

way involved in any program aimed at eliminating anyone's debt obligations.

These schemes are proliferating on the Internet, and the organizers are

charging borrowers substantial up-front fees and commissions based on the total

amount of debt that can be forgiven. Members of the public are being harmed as

borrowers generally pay significant amounts of money without eliminating or

reducing their overall debt obligations - which of course is not in fact

possible through any of these programs. Also, the cessation of legitimate loan

payments increases the risk of a foreclosure or other legal action being taken

against the borrower, and in addition could negatively affect a borrower's

credit rating. Financial institutions may find that the use of the specious

documents complicates the collection process, and may at least temporarily

prevent any final action against the consumer.

Examiners and banking organizations should be cognizant of these scams, and

the public should avoid becoming involved with them. Bank holding companies and

state member banks should modify their policies and procedures as needed to

ensure that staff involved in any way in a lending function is able to identify

and respond appropriately to these current schemes. If an institution supervised

by the Federal Reserve is presented with fraudulent documents as described in

this SR letter, the institution is expected to file a Suspicious Activity Report

(SAR) in accordance with the Board's suspicious activity reporting rules. The

banking organization must also retain the written materials associated with the

purported debt elimination scheme as supporting documentation to the SAR, as

required by the Board's SAR rules.

Reserve Banks are asked to distribute this SR letter to domestic and foreign

banking organizations supervised by the Federal Reserve in their districts.

Questions regarding apparent fraudulent debt elimination schemes can be directed

to Leonard Zawistowski, Senior Special Investigator, at (202) 452-6488.

Richard Spillenkothen

Director



http://www.federalreserve.gov/boarddocs/srletters/2004/sr0403.htm

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#3 REBUTTAL Owner of company

Reply to Disgruntled Employee

AUTHOR: Jbusiness - (United States of America)

Response,

I take great offense to this posting. I have a great deal of experience in helping consumers with consumer debt needs. Ive been putting my customers before my personal life. I personally dont think that this deserves a reply but unfortunately people believe what they see on the internet to be true unless otherwise contradicted. Im proud of what I do. I help people get out of tough situations with banks and collection agencies and back on to solid footing.

Ps. Non-profit consumer debt relief help ie: credit counseling- Is designed to squeeze every penny out of
consumers before they default. As cited:  http://getoutofdebt.org/7233/the-truth-about-the-failure-rates-and-completion-rates-of-credit-counseling-debt-settlement-and-bankruptcyCambridge Credit Counseling has a 72% failure rate.

Credit counseling agencies work for the banks, they double dip on fees. They get paid a fair share contribution from banks (percentage of debt collected) and they collect fees from consumers. Instead of banks selling their debt to third party collection agencies to collect the debt, credit counseling agencies have the non-profit status and work to collect the debt.

What most people dont realize:

1.     Credit counseling was designed for failure.

2.     Your credit is still going to be harmed. (DMP) on credit.

3.     Youre going to have to spend 150-180% of what you owe if you complete.

4.     It takes 5 years on average to complete.

5.     Have high monthly payments.

6.     Miss two payment and you get kicked out ( typically interest rates return to astronomical levels)

If you really want help with these debts you have to stand up for your rights and determine what you are legally contractually obligated to pay and then have an aggressive attorney fight on your behalf. 
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