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Report: #886411

Complaint Review: US Passports Online.com - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: k — United States of America
  • Author Not Confirmed What's this?
  • Why?
  • US Passports Online.com 3309 Northlake blvd., Ste# 102. Palm Beach Gardens Internet United States of America

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US Passport Online is a deceitful company. Sure, they have some legitimate services to offer, but I am certain that they make a fair amount of money collecting $45 non refundable "service fees". from folks who made the same mistake that we did. After realizing that this website was not the real US Passport agency of the State Department, we tried to cancel our order. I spoke to Tom at the 800 number and he said "not possible to refund the $45 fee" because they had provided a "service" that costs them money...total hogwash!... they ding your credit card for the fee, and send an automated email back to you, it costs them nothing. I told "Tom" that he should get a different job and not work for a company that takes advantage of people. If they were legitimate, they would have refunded the whole amount. We've already
contacted AMEX to stop payment, but it's likely too late. We're out $45, US Passport Online duped us.

I hope this comment will help deter others from using US Passport on line. If I ran my business like these guys
run their company, I'd be ashamed. Do whatever you can to spread the word about these jerks...post a copy of this comment on Facebook and  tell every one you know not to use US Passport on line, if we can stop one person from using their services, at least we have impacted their business in a small way. I hope they get what they deserve. Even their
supposed "secure transaction" certificates are bogus just google "Control Scan security that fits certificate" and see the complaints.

 Also the secure "Geo Trust" is actually a phishing site, check out this article at the Washington Post
http://voices.washingtonpost.com/securityfix/2006/02/the_new_face_of_phishing_1.html.
I won't spend any more time debunking their entire website, just know  that they are fraudulent and stay away!

This report was posted on Ripoff Report on 05/22/2012 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/us-passports-onlinecom/internet/us-passports-onlinecom-a-total-ripoff-company-internet-internet-886411. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Update on USPassportsOnLine.com

AUTHOR: k - (United States of America)

POSTED: Tuesday, May 22, 2012

Agata Kowalczyk lives at 14048 Old Cypress Bnd Palm Beach Gardens, FL 33410, it's a 1.3 million dollar home and According to public records she also owns a condo at 4494 HICKORY DR in PALM BEACH GARDENS, the condo is worth $190,000. Next time I get to Palm Beach Gardens, I'll stop in and say hi to Agata and let her know how I feel about her deceitful company.

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#1 Author of original report

MOre info on USPassportsOnline.com

AUTHOR: k - (United States of America)

POSTED: Tuesday, May 22, 2012

This is an update to my prior comment....Here's what I can find out about USPassportsOnline.com
The owner is Agatha Kowalczyk
US Passports on-line.com
Home phone (561) 729-0226
Apparently at one time she lived at
2701 Ravella Way
Palm Beach Gardens, FL 33410-2966
I did a Zillow search and a tax record search, apparently she has moved.

The above phone number seems to be a dead end, but I will keep trying, as I would really like to call her and ask how she feels about scamming innocent folks out of bogus $45 service fees.

If you've been scammed by her and her company, please pass this on, try to call her and do whatever you can to make her life miserable.

She and her company are a disgrace! Here's a link to the Better Business Bureau's Review, USPassportsOnline.com gets an "F" Rating http://www.bbb.org/south-east-florida/business-reviews/passport-service/us-passport-online-in-palm-beach-gardens-fl-92016421
Thanks.

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