US Repo Jay Carter Scammed us for thousands of dollars for a regular tow/repo

We just became victims of Jay Carter and ICU Inc. We are the lien holders of a vehicle we are financing and our customer requested us to pick up the vehicle because he can no longer afford. We did a google search for a nearby company to tow the vehicle for us and we came across US Repo (I guess this is their new name). We called and let them know we needed them to pick up a vehicle for us and gave them the address and then told them we would arrange a transport company to pick it up from them and deliver to us. They told us over the phone it would be a total of $350 so we authorized them to pick up the vehicle. They made us sign a Hold Harmless as usual but in fine print it says "I understand I will be charged ten to twenty five percent of collateral value as a contingent fee". Of course, we over-looked this verbiage as we were not thinking we were about to get scammed. The next day, Jay Carter emails us an invoice for about $1,600!

We called and asked why was the invoice so high if they quoted us $350 and they simply stated they charge a contingency fee and it was listed on the Hold Harmless that we signed and we needed to pay it. I was extremely mad because I knew I just got scammed but I agreed to pay them. We asked them the address of the location of the vehicle and they refused to give it to us until we paid so that was another red flag. Then they wanted a wire transfer and after I received the wiring instructions, I noticed the bank was out of Ohio and the company's office was out of British Columbia!

I immediately got a terrible feeling and that is when I did a google search and found out how Jay Carter is all over the internet and well known for scamming people out of thousands of dollars as I read all these negative reviews. After reading everyone's reviews, I realized US Repo and ICU Inc. did not have my vehicle. Instead, they contract out someone local to tow it and impound it. So I knew if I could locate which impound had my vehicle, they would be legally responsible to release the vehicle to me without having to pay Jay a dime. Luckily, I was able to locate the vehicle at an impound and I paid them $369.25 for the tow and impound fee and had the vehicle transported back to our dealership. DO NOT DO BUSINESS WITH JAY CARTER, US REPO, ICU INC, SPEEDY-REPO, ETC.! Looks like they have been doing this for a long time so I am not sure how he is able to get away with it for so long! He caused me extreme stress for two days!