Vacation Network, Dishonest Sales Practices - Does Not Provide Promised Services - Does Not Respond Alpharetta Georgia

This person's first paragraph of complaints is a total contradiction to the contract they signed; therefore, agreeing to the terms and conditions. They feel we were slow in responding to their reservation request, yet our contract states to please allow up to 45 days to process the request and that some request may take longer due to areas with limited availibilty, and requests for 2 bedroom units. These "extra charges" are all explained to them at the time of signing the contract and are listed quite clearly in the contract, and on the reservation request form they fill our and submitt to our office. And as for "large inventory", this depends on where clients are trying to travel. There are plenty of places that do not offer resorts, or have vacation areas. We search for what may be available in the area the clients are requesting, and go outside of the area as well.

This person found a rental home on their own in Chincoteague, and requested that Vacation Network, Inc. pay for half of their expense for this property. Our program is not set up this way. We are a business to locate accomodations for our clients, in our inventory, and if the requested vacation area is not available, we will exhaust all avenues for this client, or refund the fees submitted for the request. As stated by this person, we did offer accomodations to them, what we had in our inventory and available.

Their "letter" to the President of our company was never answered, because we never received any letter addressed to him. Our only letters from this client were addressed to our Customer Service Manager. This client is also aware that we no longer have sales offices in New Jersey, because they have been in contact with our corporate office quite recently.
As Vacation Network, Inc is sympethic to this persons complaints, we do not feel we are dishonest or do not provide the services as stated in our contract...

bbb.org/Results.aspx?s=vacation+network+inc

The BBB has 3 addresses for this company in New Jersey.

1) 239 Route 22 Greenbrook, NJ 08812
2)614 Hope Rd Eatontown, NJ 07724
3)2003 Lincoln Dr W Ste C Marlton, NJ 08053

Hope this helps.

bbb.org/Results.aspx?s=vacation+network+inc

The BBB has 3 addresses for this company in New Jersey.

1) 239 Route 22 Greenbrook, NJ 08812
2)614 Hope Rd Eatontown, NJ 07724
3)2003 Lincoln Dr W Ste C Marlton, NJ 08053

Hope this helps.

bbb.org/Results.aspx?s=vacation+network+inc

The BBB has 3 addresses for this company in New Jersey.

1) 239 Route 22 Greenbrook, NJ 08812
2)614 Hope Rd Eatontown, NJ 07724
3)2003 Lincoln Dr W Ste C Marlton, NJ 08053

Hope this helps.

Vacation Network
270 Carpenter
Suite 250
Sandy Springs, GA 30328

They no longer have any offices in New Jersey.