Vacation Property Resales, Inc. Paid big bucks to sell my condo, never sold, no refund given Internet

This rebuttal is in response to the complaint filed by CondoHater. I have firsthand experience in this case as I have been personally dealing with this woman for some time now. While it's great that there is a forum where people can express their concerns, I find it extremely alarming that they can simply say things that aren't true with absolutely nothing to back up their claims. This woman will say anything to get her way no matter how far from the truth it is and no matter how outlandish. Here are the FACTS of this particular case.
This woman emailed us on Sept 21, 2007 and requested our help in marketing this timeshare. We didn't contact her. She emailed us info that very clearly stated this was a 2 bed 2 bath unit and that she wanted to sell. We explained that we are a for sale by owner company and would be able to get her the exposure necessary to sell. We then explained that we cannot guarantee a time of sale nor a price at which a property sells. The fact that she stated in her complaint that we guaranteed a sale in 3 months but it could take up to 6-12 months pretty much ruins any credibility she had. Which was it? Did we guarantee it would sell in 3 months or 6-12? If this woman is going to make up stories she should at least have some continuity! Is it even possible to guarantee a sale in 3 months and then say well maybe it will take 6-12? Not only was she told that this would take time in the sale presentation, but she was also told in verification when she listed and most importantly it is VERY CLEARLY written on the contract that she signed and agreed to! So this woman's credibility is gone.
Secondly, this woman claims we illegally listed this without her ex's permission. We are very similar to a classified section in a newspaper in which we advertise exactly what is given to us by our clients. It is not our responsibility to call her ex husband and see where he stands in this matter. In fact, how are we even supposed to know her personal situation? It's not our business. In this situation, ANYONE can run an advertisement through our company. Frankly it doesn't matter whether they own or not. Having said that, this is a deeded property and therefore anyone on this deed would need to sign over to relinquish this property in closing. Even though this is common sense, this was still very clearly explained to this woman when she listed. The contract she has with our company is for the marketing of her timeshare, and that is why her husband's signature is not required. It seems to me that this woman is more interested in blaming us for her inability to communicate with her ex than to look at the facts of this business dealing.
The fact that CondoHater stated that she has never received a contract from us is absurd. I have a signed contract in her file, SIGNED BY HER! How is it that she never received a contract from us and yet I have a signature from her confirming the terms and the agreement? What this customer doesn't know is that we track all conversations and updates internally for better customer service. On 5/13/2008 she called to make a couple ad changes, which was done immediately. She then called back a few hours later that same day asking if she gave this property away as a gift, if she would be eligible for the money back guarantee. Of course we explained she would not be. She never said anything in regards to her ex husband not agreeing to this nor anything about us giving false guarantees regarding a time of sale. So it seems pretty clear that because she wasn't eligible for a refund, she threw what is nothing short of a temper tantrum in which she will say anything to get her way. A BBB complaint soon followed.
We did receive a complaint through the BBB from this customer but refused to refund the fee because her claims were completely without merit. It's nothing short of extortion when someone demands money back, for a service that has been provided, by threatening to jeopardize our reputation. We could have easily refunded the fee to close the case but I refuse to be strong armed like that. Why should we provide a service for someone for them to just make things up to get the money back? As an update, this woman did ask for arbitration from the BBB but backed out the day of. My guess is that she finally came to the conclusion that her claims were completely without merit and knew full well she had no leg to stand on. This complaint has been closed by the BBB. I of course have all supporting documentation to show everything in the rebuttal is true. If there are any questions I can be reached at j.hamilton@buyatimeshare.com.