• Report: #335864
Complaint Review:

Valley International Airport,

  • Submitted: Fri, May 30, 2008
  • Updated: Fri, May 30, 2008

  • Reported By:harlingen Texas
Valley International Airport,
3002 Heritage Way Harlingen, Texas U.S.A.
  • Phone: 956-430-8600
  • Web:
  • Category: Airports

Valley International Airport, Harlingen, TX Customer service at airport for people with physical disabilities Harlingen Texas

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On May 13, 2008 I departed from Valley International Airport for a week's vacation with my family in Virginia. First of all, I am physically disabled, unable to walk long distances. So I have need of a wheel chair whenever I travel or have to go places which require much walking. I took a taxi to get me to the airport.

When I got to the airport, there was no curveside service and no one around to check in my baggage or obtain me a wheel chair. The driver didn't bother to offer me assistance either. So I was forced to weakly walk into the airport to seek out someone to get me a wheel chair and check in my baggage. I looked around and there was no one available to assist me. So feebly, I wandered over to the checkin counter and identified myself. Then, and only then did I get assistance.

The checkin clerk was very nasty with me when I asked her questions. Upon my return on May 19th, I encountered the same problem of wheelchair assistance. In fact, I couldn't find a taxi to take me home. I was forced to call a friend to pick me up. Can't there be something done about this problem?

harlingen, Texas

This report was posted on Ripoff Report on 05/30/2008 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/valley-international-airport/harlingen-texas-78550/valley-international-airport-harlingen-tx-customer-service-at-airport-for-people-with-ph-335864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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