Value Point Distribution hottubsandportablespas.com, ChoosefireplacesandStoves.com They do not believe in customer service - RUN FROM THEM!!! Sacramento California

This company has to be one of the most horrible to work with. I purchased a spa from them, along with installation service, on October 4, 2013. I was told it would ship out from their factory the week of Nov 22. I was then told on Nov 25 the spa would ship on 11/29, and was provided tracking information. I check the tracking information, and it belonged to someone else's order.  When I went to follow up on this, I didn't receive a response from the company for OVER A MONTH! When I threatened to cancel my order, the hot tub finally arrived - in January.  I think followed up with them to find out when they would install the hot tub, only to find out that "they didn't have installation services available in my location" - I live in Las Vegas! Really?  They didn't have a problem taking my money for the installation services? So I had a hot tub sitting in my garage that they agreed to install, then backed out of. So I had to scramble to find someone to install it - including getting a crane to move it into the back yard!  

Now, I'm having electrical problems with the unit. It came with a built in television and radio. Whenever I try to turn on the radio or open the television, the whole unit will short out and trip the breaker. It may or may not come back on. It was out for over 2 weeks at one point. I've been trying to contact customer support for OVER 6 MONTHS to get this fixed and have not received any response.

I will be getting a lawyer involved soon...

DO NOT SPEND A DIME WITH THEM