Report: #1102711

Complaint Review: Vanderbuilt Mortgage &Finance

  • Submitted: Wed, November 27, 2013
  • Updated: Wed, November 27, 2013
  • Reported By: barbara — dublin Virginia
  • Vanderbuilt Mortgage &Finance

    maryville, Tennessee

Vanderbuilt Mortgage & Finance Harrasement, belittlement, and the ignorant practices of Vanderbuilt Mortgage Co. Maryville Tennessee

Show customers why they should trust your business over your competitors...

I have been a dealing with the most ignorant people I've ever encountered in my 37 years of life for the past 9 years, all of whom are employed at Vanderbuilt Mortgage & Finance in Maryville TN. Its more than obvious they do not care of your real life situations nor will they really help you with anything except having one of their customer service reps. explain to you how you need to be managing your money & paying your bills. 

I'm a single mother of 5 kids, with one income and because an unexpected change in my income has caused my to fall 2 payments behind. I've been maintaining this past year with paying them as soon as I get the payment amount together. And since I'm a server I can't say what I'm going to make from day to day, but today I was so nicely told that I was taking advantage of their kindness and that I had plenty of money to pay them the past due amount of $709.00 before Dec. 1st which is in 3 days.

I just made a payment this afternoon of $355.00 after Mrs. Ritchie so graciously called me at my job once again only after being asked by my manager more than 3 times already not to call me at work. This resulted in me being written up for receiving personal calls while at work, so when I mentioned that they were gonna get me fired for harrassing me at work they so nicely said that I needed to call them once a week in order for them to stop the phone calls. Maybe I can use my mortgage payment for my phone bill so therefore I can keep a job huh?

Anyway, these people have a total lack of morals, respect, and intelligence. I suppose I will be losing my home for Christmas this year and the kids I will be out in the streets just because of VMFs impatient ways. I'm not even the primary lienholder and was told that if I wanted him to pay his part then I needed to track him down and send them his information. What a big lol that was since  I've been waiting for him to pay child support for over a year now. Maybe VMF could knock off one payment for my private investigation services! 

Every day, day in and day out, Vanderbuilt Mortgage will harrass you and make you feel like an idiot in everyway they can. I know now I'm a BLOOMING IDIOT for ever financing with them. Never and I mean NEVER will I finance anything with them ever  again. If I make it to pay my last payment to them I'm going to be so relieved to never speak to anyone of them again. I've felt so insulted by these people. Remember all of you at VMF, life is life and it deals out some bad situations at times, rest assured you will all have your turn feeling how you make your customers feel. I hope you all get what you deserve. 

Thanks for letting me vent  °~°

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This report was posted on Ripoff Report on 11/27/2013 04:18 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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