Vehicle Fits www.vehiclefits.com Vehicle Fits Magento Extension - Another Horrible Magento Extension Experience Stuart, Florida

Clearly there must still be a problem with your software if it's a risk to your business to release the software to us. We paid for it, why can't we have the right to use it?

We purchased your vehicle fits extension 8-16-2010, it is now 11-18-2010. How long exactly do you have to deliver a proper working module. Are we not supposed to be disappointed after 3 months of getting the run around? I think 3 months is plenty of time spent "working with you".

You failed to install a working module 2 times, please send us the software we paid for or issue a refund.

Quit acting as if you are working with us, you won't even answer my questions.

The file you mentioned was sent Thu 11/11/2010 6:54 PM, if you bothered to check your email you might have noticed it. I have the email to prove it, so you can quit with the lies.

So we are out $700 and still no software,updates or support?

What's your response to that Josh? Quit talking in circles and let us know your answer to that question. Please don't use the excuse that "we lost that right because we posted on a complaint board".

We gave you a second chance to install your software and you failed to communicate, so you can't use that excuse either.You openly admit that fact in your previous post.

Let your future customers know what will happen if they run into a problem, will they suffer the same fate as us?

Will you lie about giving them a refund and editing your return policy?

Will you leave them hanging for days and have them wondering if you are working on their website?

If they don't hear from you for a week and post a complaint will they be out of their money and a working product?

If your software causes a malfunction will you pay for the recovery and time spent on repairs?

Will their emails be considered fluff?

These are honest questions how about some honest answers.

The customer keeps demanding I re-instate his updates (saying I have no "right" to end updates, which I do).

I told him I would do so after he let me finish setting up the test site, and I have some evidence that it works fine for his products.

Receiving help from me and spreading negative reviews should be mutually exclusive activities. Most companies would just out right refuse support, but I still have not given up hopes on helping the customer. I don't think its unreasonable that I would want some sort of evidence on whether his claim is verifiable or not. After all I am exposing myself to business risk by providing these updates.

As for background info the updates were removed after he demanded a refund and refused to let me look into his claim to verify it before talking about a refund. He then started spreading negative reviews, before asking for his updates to be re-instantiated. He has had multiple chances and has had ample opportunity to think about the consequences of his actions. Just today he has emailed and threatened to sue me again, stating not to reply unless it is to provide access to these updates he feels entitled to. It this continual malice, this "dont reply to my email, I am suing" attitude that has made working with this customer next to impossible.

I have responded to all emails, except in the case where I told him something would take a few days, and he continues to follow up anyways in the interim. He is correct that I ignored his follow up his emails in this case. At this point I guess I will assume he is unwilling to work with me.

We decided to give Josh a chance to complete the module as agreed and prove to us that his module was not at fault for our magento store failure, he installed the basic module on a test site and then disappeared. He is no longer responding to our emails and we are still locked out of updates. We never received a refund and now we are stuck with a none working magento module and lost out on $700. He claims we are no longer allowed to receive updates or download the software we paid for due to that fact we posted our complaints on these message boards.

Josh now claims that posting this complaint is a form of blackmail and slander and in return he has now disabled access to the software we have purchased and any future updates, but we have still not received a refund.