VERIZON FIOS Did not follow thru with an offer after I renewed my services for a 2 year contract. Also I was charged twice for a same PPV event JAMAICA NEW YORK

My contract (2 years) was expiring in In March 2018, and I was told if I renewed my services and sign a 2 year contract my bill would be lower and I would also get 1 year of Netflix for free.

I returned my old equipment and got the new one and was told after recieving the service for 65 days an email would be sent to me for this service and I have to activate it. After the 65 days, on 04/25/18 I called and a representative named Mark. I was told that they give me the wrong info and this offer is not for a renewal contract but only for new customers.

I asked to speak to a supervisor and was on hold for over 15 mins. They tricked me into signing a new contract and not follow tru with what was promised.

Verizon Fios also charged me for a PPV event on the same day twice, claiming I ordered twice, one on Hd and the other regular. After figting with them to convince them it was the same order then it was removed.

Some of Verizon call centers are in foreign countries and they are super friendly but not helpful. Just tell you things to make you happy, but nothing is not done as promised.