• Report: #1074761
Complaint Review:

Verizon Wireless and Asurion Insurance

  • Submitted: Sat, August 10, 2013
  • Updated: Sat, August 10, 2013

  • Reported By: JBryant — Athens Georgia
Verizon Wireless and Asurion Insurance
Internet USA

Verizon Wireless and Asurion Insurance - NOT WORTH IT Phone insurance that is terrible Internet

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I bought insurance with my Verizon Samsung Galaxy S3 and when the screen got cracked, called to get it repaired. After a truly hellish electronic response system that left absolutely no option to say or skip the info they required, which was nearly impossible to enter on said phone, I find out that not only do they not do repairs but that I'd have to get a replacement phone AND IT WOULD COST ME $100, a fact nobody mentioned to me when I bought the insurance from Verizon. I also found out I'd be getting a REFURBISHED phone, which is horrible considering I'd been paying for the insurance over 2 years - for a refurb phone that still cost me $100??? WHAT A RIPOFF. Don't buy insurance from http://www.asurion.com/ or Verizon Wireless - you might as well just stick your money in a safe place and buy a new phone when yours gets damaged. Stupid and worthless.  

This report was posted on Ripoff Report on 08/10/2013 07:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/verizon-wireless-and-asurion-insurance/internet/verizon-wireless-and-asurion-insurance-not-worth-it-phone-insurance-that-is-terrible-in-1074761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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