Complaint Review: VERIZON WIRELESS - ASURION CELL PHONE INSURANCE - Nationwide
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Verizon - Assurion - VERIZON WIRELESS - ASURION CELL PHONE INSURANCE replaced my phone under full coverage insurance with a junk several times Nationwide
*Author of original report: Asurion sincerely contacted me and resolved the issue
*Consumer Comment: Learn WHO to complain about, please
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My son, a college student in California, lost his phone in December, 2008 so I ordered a replacement for him under my extended Verizon insurance plan (insurance company is Asurion) that costs me extra. The phone is a defect that the touch screen wouldn't respond frequently. My son still kept it anyway until in February, he was robbed in his room (with a police report) and lost the cell phone again. I then ordered him through Asurion again. After less than three months, he phone died, wouldn't charge up. My son is so busy these days for the final exams so I called Asurion but they refused to talk to me since I don't have the phone with me to troubleshoot?
So, that's two-in-a-roll that we received defect replacements. I have been paying that extra insurance to Verizon for a full coverage and I believe I deserve a brand new replacement phone. Each replacement, I had to pay additional $50 deductible. Is there any class action against Verizon and Assurion? Contact me at jimchyou@yahoo.com
I am a GM employee that receive very minimum merit increase for the past 5 years and just had a 7% pay-cut starting May 1, 2009. I care any penny that people rip me off. Thank you.
Jim
Utica, Michigan
U.S.A.
This report was posted on Ripoff Report on 05/09/2009 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless-asurion-cell-phone-insurance/nationwide/verizon-assurion-verizon-wireless-asurion-cell-phone-insurance-replaced-my-phone-und-450226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Asurion sincerely contacted me and resolved the issue
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Thursday, May 21, 2009
************Update on May 21, 2009***************
After my complaint, Asurion Cell Phone Insurance company contacted me several time and offered to replace the defect phone. They showed the passion and sincere to me as a customer. We finally had a good resolution that made me satisfied.
Maybe I was unlucky before but I am sure I am luck to work with Asurion who really cares about their reputation and customer feedback.
Thank you, Asurion!
Jim
#1 Consumer Comment
Learn WHO to complain about, please
AUTHOR: Bikebryan - (U.S.A.)
SUBMITTED: Sunday, May 10, 2009
Your complaint is with ASURION, an insurance company. Why then, are you placing the complaint against Verizon Wireless? You do realize they are separat companies, and the Verizon doesn't make any money on insurance? They are merely passing through the charge from Asurion to you.
So issue a complaint here about Asurion and in the future take care on what you are doing!
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