Victra Verizon Wireless Spokane Valley Mall Bait and Switch! Completely Lied about Buy One Get One Free at End of Month to make Numbers Spokane Valley WA

Beware Victra Verizon Wireless in the Spokane Valley mall!  I went to them towards the end of the Month - just to 'check it out' - and initially there was No deals. All regularly priced phones. A little shocked by the High prices of Apple Phones - I thanked them and began to leave.

The Manager of the store for that day 'Justin' stepped out and asked the regular salesman if he had told me about the 'Buy One Get One Free' going on. The Salesman says he didn't know about anything. We then for the next 45minutes was explained that if i was to but an Iphone XS regular price I would get an Iphone XR Free - only stipulation was I had to hold onto the Verizon service for 2 years.

I had no problem with that - we've been with Verizon for 15 years. I agreed to the transaction. They were VERY specific about how it was going to be done on my account. I would see a bill on my Verizon for the XR Phone - then a 'Credit' for the same amount. It was explained to me verbally over and over - it was not confusing, etc. and seemed very basic.

A couple billing cycles went by and I noticed I was getting charged for the phone but NOT getting a Credit. I Called Verizon - they told me I had to go into the actual store that I bought the phone from. I went in there - The salesman was not present but the Manager was.

After looking up my account info they completely DENIED that the transaction ever took place and told me I was stuck with 2 new Full Priced Phones. I have gone back multiple times - they don't care what the Customer has to say - They get your Money and you get screwed! AVOID VICTRA WIRELESS -