Complaint Review: Vida Vacations/Grand mayan - Riviera Maya, Nationwide
- Vida Vacations/Grand mayan Km. 48 Carretera Federal Cancun - Playa del Carmen Nationwide Mexico
- Phone: 011529842064066/180029294
- Web: http://vidavacations.com
- Category: Public Relations
Vida Vacations/Grand mayan not lucky enough to get away Riviera Maya, cancun, mexico Cancun, Mexico
*Author of original report: has been resolved
*Author of original report: DONE IT DONE IT DONE IT !!!!
*UPDATE Employee: Reach out to us!
*Consumer Comment: Mayan Palace Timeshare Scam
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Be Smart to say NO. NO...and Walk away...Watch out......this is just another scam report, just like others. Cancun vacation got ruining, very unpleasant experience, and very expensive lesson.
DON'T BE LIKE US!!!!!!!
read the contract carefully, make sure it said it is "Refundable", because in our contract it said "non-refundable",that's why when we tried to email them to cancel it within 3 days so many times, fist the Vida will ignore your requests, they will wait until pass the activation day, then called you and told you that the membership already activated, you can cancel but the fees is non-rufundable, so you have no choice but keep the membership!!!!!!!BEWARE!!!BEWARE!!!BWARE!!!!
facing the Vida 90 mins high pressure sale presentation,our appointment was 10:00 am, did not come out until we signed the contact and bought the membership by 4:30pm. when we said no, they just lead us to another room, another sale representative,it is no ending....
the sale price from begining of over $100,000.00 cut down to around $5000.00 , but we still say no, so the sale representative offered us to get the 0% finance thru RCI and monthly payment will be around $100.oo somthing a month, very tempting. when we got approved letter from RCI, realized that there is no such thing call 0% finance, it is just a 0% interest credit card balance transfer for 6 months, and monthly payment is $850.00 for 6 months, what a big ,big......lie, lie
they promised that our $5000.00,membership just as same as $100,000.00 one-the highest tier and the best package that they offer to the public : 2 weeks signature weeks per year ( we can sale back to vida vacation, if we don't use them and can earn some cash into our pocket)and 1 week non-vida resort week per year ( if trade or exchanged to non-vida resorts of the world, be promised and guaranteed the cost for 2 bedrooms resort for 1 weeks , will no more than $525.00). total 3 weeks vacation per year, for 10 years would be total 30 weeks.
when you sign the contract, they told you that this is the 100 years membership, every 10 years , you have to pay renewal fees $299, for you to get another 30 weeks vacation for another 10 years, so you have to repeatley to do that every 10 years, they are so kindly to waive your first time renewal fee$ 299.oo. WHAT A JOKE!!!!
they also so kindly to offer you to try a one year free trial out membership-Vacation Privileges Vacation club, which will give you a $3000.00 vida saving credit, you can use it toward your travel expense, if you don't like it , just cancel it, so simple, but you do not realize that, this is just another SCAM and TRAP, because you did not buy a Vida Vacation Club membership, it is just the Vida sales the membership for "Vacation Privileges" a company of Arizona of U.S.A. you would realize that you end up pay $5000.00 membership for "Vacation privileges" not for Vida vacation.
without paying extra $99.00 "vacation privileges' yearly membership, you won't have $3000.00 vida discount saving rate but lowest market rate, and their weekly vacation cost is much higher than the vida promised : no more than$525-2 bedroom resort/a week.
without the $99.00 membership, you won't be able to book any vacation, you have to book your vacation thru their vacation specialist.
without the $99.00 membership, your signature weeks, non- vida resorts weeks, privileges weeks and instant weeks will all be expired and vanished by your end of membersip anniversial date.
if you don't renew this $99.00 membership with "vacation privileges" then your 100 years membership will only last 18 months, because all your vacation weeks are expired and vanished,useless.
so,our $5000.00 end up buying an 18 months empty shell, the Vida did not deliver what they promise: largest resorts inventory of the world; you can sale back the signatures weeks and get some cash into your pocket; guarantee cost for 2 bedrooms/1 week of non-vida resorts of the world for under $525.00, 1 bedroom /studio will be less than the 2 bedrooms unit.
we can not find those promises that shows and delivers on the "Vacation privilegs"
when you try to contact the Vida sale representative or secretary by email, they will ignore it, so you call vida customer service they will give you the run around service and told you that you have to talk to the sale representative, so it is the dead end, no way out.
This report was posted on Ripoff Report on 02/01/2014 09:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vida-vacationsgrand-mayan/nationwide/vida-vacationsgrand-mayan-not-lucky-enough-to-get-away-riviera-maya-cancun-mexico-ca-1120088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
has been resolved
AUTHOR: usa new york - ()
SUBMITTED: Friday, March 21, 2014
has been resolved
#3 Author of original report
DONE IT DONE IT DONE IT !!!!
AUTHOR: usa new york - ()
SUBMITTED: Friday, February 07, 2014
Thank you for yoyr response, Vida/Mayan Palace.
I did contacted the "Vacation Privilages" before your response, the answer from them is : contact your "HOME RESORT", which is leading back to you, "the source":VIDA-Mayan Palace" because everything all happened at "Cancun-Vida-Mayan Palace", all the promises and guarantees are all made by your Vida/"SALE REPRESENTATIVE", at "Cancun/Vida/ Mayan Palace", and membership payment was taken by your Vida/"SALE REPRESENTATIVE" AT "Cancun/Vida/ Mayan Palace.".........SO? ?????
Please don't give me another run around help, and point me back to " VACATION PRIVILEGES.
THE PROBLEMES ALL START WITH VIDA/MAYAN PALACE, PLEASE SOLVE THEM AT YOUR END!!!!!!!
THANKS
USA NEW YORK
#2 UPDATE Employee
Reach out to us!
AUTHOR: Grupo Mayan - ()
SUBMITTED: Wednesday, February 05, 2014
Dear New York User,
We have been notified about your comment.
Even though we are a separate and independent company from the Vacation Privileges Club, we ask that you allow us to intervene by forwarding your information to them.
Please let them reach out to you and contact us at 1-800-292-9446 or at grupomayanblog@grupovidanta.com. Once we obtain your information, we will send it over to them and they will be able to provide you personalized assistance.
Thanks in advance.
Sincerely,
Karen Rose
Customer Support Representative.
#1 Consumer Comment
Mayan Palace Timeshare Scam
AUTHOR: charlesb12 - ()
SUBMITTED: Monday, February 03, 2014
My wife and I were both victims of the Mayan Palace timeshare scam. We sat through the long presentation and after about 6 hours the salesman finally convinced us to buy. He explained to us how Mayan Palace is a great investment etc.. etc.. He also told us he was giving us this great deal and since it was such a "great deal" and it was a "previously owned timeshare" we had to waive our 5 day cancellation period. Little did I know this was the scam. When I got home and started surfing the net I realized what had happened. I immediately drafted a cancellation letter, filed a dispute with my credit card company and filed a complaint with PROFECO. As of today this issue is still not resolved and I am out $6300 dollars. All though Mayan Palace knows I cancelled my contract they continue to call me at my home trying to sign me up for another timeshare. DO NOT GET INVOLVED WITH THIS COMPANY!!! I am hoping that PROFECO can help me get my money back.
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