• Report: #1039492
Complaint Review:

Video Game 911

  • Submitted: Sun, March 31, 2013
  • Updated: Sun, March 31, 2013

  • Reported By: Gary — Kentwood Michigan
Video Game 911
411 East Main Street Denville, New Jersey United States of America

Video Game 911 Total RipOff- Think they parted my system and sent me junk back. Denville, New Jersey

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Wishing I had checked more reviews first. I sent in a PS3 original backwards compatible system, this was one where I had already fixed a YLOD before and the system worked after that. When I fix a YLOD myself (as people have had me do for them since I have fixed my own) I mark screws with color coding, tape up wires, and generally do anything I can to make sure that putting it back together is as about as idiot proof as it gets. Being the son of an engineer that has been drubbed into me for 30 years.

The machine had started freezing up on startup, and since that was not a problem I am familiar with and no real answers provided themselves on google that I wholeheartedly trusted. I found this company online and gave them a try. Their website claims that with a super secure shipping pack you get a free return shipping just like if they do repair something, so I shelled out the 25 dollars for that. I get a call back to verify my address which I had thought at the time was pretty good customer service.

Then everything fell apart, they e-mail me saying that it was unrepairable. They then said that return shipping would be 30 dollars. I asked them about that and they said no that its only if they fix it that they return for free. I then looked their site back up and I guess you could take it that way as well depending on how you read it so I let that fly and spent the extra 30.

When I got it back the cover had been replaced with one that had gotten heat damage and warped/melted in parts, they had broken the flip cover off that protects the SD card slots AND DIDN'T PUT IT IN THE BOX, so I know that it did NOT happen during the shipping process. This alone made me wonder since everyone knows that spare parts and backward compatible units that work are worth quite a bit. So after picking it up and hearing parts roll around inside I opened it back up.

They had first off not replaced all of the screws, and some of the screws they did replace were not the right ones for the spot they were put. Anyone who deals in electronics KNOWS that thread, length, and space between threads is VERY important. The Blu-Ray drive had been dismantled and left taken apart without the screws even being returned (let me tell you how hard it is to find screws that d**n tiny and getting the proper ones without at least 1 demo). None of my permanent marker codings were there and none of the parts looked like the ones I had sent them.

The only numbers that matched the ones that were on what I sent was the serial number on the sticker on the back (which since it is placed on only 1 piece that is easily switched between consoles) I am certain that they took all the good parts from my system to repair others for more profit or keeping mine to sell if mine worked fine with an easy fix
(like redownloading the new update since I have learned recently that the newest update at that time was causing a freezing issue). DO NOT USE THIS COMPANY EVER!!!!

I am currently trying to find any legal recourse as well as the Better Business Bureau. I hope my review helps someone
not get screwed by these charlatans.

This report was posted on Ripoff Report on 03/31/2013 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/video-game-911/denville-new-jersey-07834/video-game-911-total-ripoff-think-they-parted-my-system-and-sent-me-junk-back-denville-1039492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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