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Report: #1382217

Complaint Review: Virgin Mobile USA - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Disgruntalled Dana — Woodbine Georgia USA
  • Author Confirmed What's this?
  • Why?
  • Virgin Mobile USA Nationwide USA

Virgin Mobile USA This cellular phone companys prepaid services sells phone cards in various monetary denominations. What they DO NOT tell you is that their plans have set prices. Nationwide

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On May 24th 201 7, my husband purchased a Virgin Mobile prepaid cellular phone for our 12 year old daughter. We purchased a phone at Walmart Superstore. We purchased the cell phone and the coinciding prepaid phone card. We paid x amount of dollars for the cellular phone and a multi top up Cellular card with various monetary amounts from $10 up to $60. The amount we chose was $30. The phone card was added to the account and phone was activated before we left Walmart. This month when it was time to replenish her account for her phone was told by supervisor and employing that they did not have a $30 phone plan.

That they only had a $20 plan that came with no data a $35 plan with data and a sending from there. At this point the $30 card that we purchased for replenishment, which is the same exact card we purchased at the time of the original activation, was useless. Was even told by supervisor that they would not have been arguing with us if they had a $30 plan then was instructed to go online and look at their plans even though I had my receipt from the original purchase, my black and white proof have the exact amount paid for the prepaid card. So inquired about lowering to the $20 plan, mind you this comes with no data, would have a $10 balance that I wanted to put towards adding data problem solved correct! WRONG!!!

The $20 plan that they have is not compatible with a data package. They can't make money if you lower your plan and have add-ons and basically was told that I could not spend my money on their product the way I wanted to because I would not purchase which costs more money the plan they wanted me to purchase. Nothing on the packaging of the phone or the back of the phone card explains any of these terms and conditions. Was basically told by Virgin Mobile that I was screwed out of money and that I could purchase another phone card for a lesser amount only to have that amount placed towards next month's bill. I will never ever ever deal with these imbeciles at Virgin Mobile again.

This report was posted on Ripoff Report on 06/29/2017 07:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile-usa/nationwide/virgin-mobile-usa-this-cellular-phone-companys-prepaid-services-sells-phone-cards-in-vari-1382217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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