Complaint Review: Vitacost - Boca Raton Florida
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- Author Confirmed
- Vitacost 4700 Exchange Court 200 Boca Raton, Florida United States
- Phone: (561) 982-4180
- Web: https://www.vitacost.com/
- Category: Health Supplement, vitamins
Vitacost No order was placed, but I was charged twice. Boca Raton Florida
*Consumer Suggestion: Don't Save Payment Method with online vendors
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Something went wrong when ordering online. No order was placed, but I was charged twice. The charge initially was a PayPal pending charge on 8-24-23. But on 8-26-23 the charge was deducted from my bank account. The charge was no longer 'pending.' It was actually deducted from my bank account.
PayPal explained to me that vitacost must be the one to initiate and cancellation or refund. But vitacost will not do this. In the meantime, my money is not available to me.
Today vitacost informed me that they have no record of the charge, and that I must wait 3-5 business days for someone from their credit department to contact me.
vitacost.com made a mistake. Money has been taken from my account. vitacost refuses to resolve this issue.
This report was posted on Ripoff Report on 08/26/2023 12:15 PM and is a permanent record located here: https://www.ripoffreport.com/report/vitacost/boca-raton-florida-no-order-i-1528379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Don't Save Payment Method with online vendors
AUTHOR: JOSH - (United States)
SUBMITTED: Saturday, March 16, 2024
(1) If you don't have a Saved Payment Method with a vendor, they can't charge you randomly. Type in your payment info each time, use a browser-based saving method or digital wallet option.
(2) WHEN PAYING for an order, use a CREDIT CARD. That will give you recourse options if a problem occurs.
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