Vitalchek Deducted fees from my bank acount and did not provide services as advertised Brentwood Tennesee

On July 27, 2020, I submitted an online order for a certified copy of my birth certificate, to the Indiana Department of health, via Vitalchek. I elected to use this service as they advertised expedited shipping. In order to increase the level of my security clerance, I am required to provide a certified copy of My birth certificate as proof of U.S. citizenship.

Subsequent to submitting the order, i did not receive an email with anorder number. I have made numerous attempts to contact vitalchek, all to no avail.

 On September 08, 2020, I submitted a complaint of an internet site, amd was contacted the following day by a "Representative" from vitalchek. The "representative" stated my application had been received and was being processed. In addition, I was advised that i would receive the birth certificate in 15 to 20 business days.

On Tuesday October 13, 2020, I filed a complaint with the Better Business Bureau. It is now Thursday October 16, 2020, and I still have not received the document.