Complaint Review: Viva Great Vacations -
- Viva Great Vacations Mexico
- Phone: 844-744-9663
- Web: vivagreatvacations.com
- Category: Vacation Package
Viva Great Vacations VivaGreatVacations refused to give me my vacation and refused to give me my money back!
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I purchased a vacation from a phone call with viva great vacations 12/17. I was supposed to receive 4 nights all -inclusive for 4 people in Cancun, and 4 nights all -inclusive for 4 people in Punta Cana. I told them I could not go to a villa group resort, and they told me they had many resorts to chose from.
I looked at their website, and they had the Omni, Riu, and many other resorts. When I tried to book, I found out that all the resorts on their website were part of the Villa group. They told me I could pay more and stay at another resort. I then asked about the Punta Cana vacation, and was told I couldn't use it because those were Villa group resorts.
I asked for my money back but was told it was non-refundable!!! I said give me my vacation then, and they said "no"!!. They hung up on me 4 times when I tried to get a supervisor or the finance department. VIVAGREATVACATIONS IS A SCAM!!!!!
This report was posted on Ripoff Report on 03/12/2019 11:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/viva-great-vacations/viva-great-vacations-vivagreatvacations-refused-to-give-me-my-vacation-and-refused-to-giv-1475225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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