• Report: #932414
Complaint Review:


  • Submitted: Sat, August 25, 2012
  • Updated: Sat, August 25, 2012

  • Reported By: Ana — Beverly Hills California United States of America
Internet United States of America

VMS Velosity Merchant Services We shut our business down due to hardship and VMS told us that we have to continue paying our minimum plus the fee for the monthly report and also quarterly fees for the remaining months until our 3 y, Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I purchased a business and since the previous owner had VMS, we also continued to use VMS for our credit card transactions. On the first page of the contract, in large prints, it was written "NO CANCELLATION FEES" which made me feel comfortable signing a contract with them. After two years in this business, we had to shut the business down due to hardship. I called VMS to inform them that we will no longer need their service.

Surprisingly, and by extremely rude employees including their manager, I was told that they don't care if I was forced to shut my business down, I'm still responsible to not only  pay the monthly minimum charge of $35, but also the extra $5 for monthly report and also the $40 quarterly report fees until the end of my three year contract with them.

When I asked them about the big "NO CANCELLATION FEES" on their contract, they faxed me the contract that I signed via fax, saying that on the second page of the contract, somewhere in the middle, with extremely little font, it explains that "if VMS cannot match a lower rate offered by another company, costumer can cancel the contract at no cost, otherwise if the costumer cancels the contract for any other reason, there will be a $495.00 cancellation fee."

This company is nothing but a group of thieves who act extremely nice when they want to get your business, but unbelievably unprofessional and rude after the contract is signed.

This report was posted on Ripoff Report on 08/25/2012 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/reports/vms/internet/vms-velosity-merchant-services-we-shut-our-business-down-due-to-hardship-and-vms-told-us-t-932414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on VMS

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?